Assistant Manager, Transportation Guest Services

Holland America/Princess – Alaska Yukon Land Operations; Fairbanks (AK); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Cruise Privileges

Health Benefits

401(k) Plan

Employee Stock Purchase Plan

Training & Professional Development

Rewards & Incentives

Job summary

Carnival Corporation in Fairbanks is seeking an Assistant Manager of Guest Services to provide day-to-day leadership and seasonal operational oversight of guest services, transportation support and luggage operations.

The role requires independent judgment, strong communication, and the ability to manage staff across multiple locations, including airport and hotels, while ensuring guest satisfaction and compliance with company policies.

Qualifications

• Requires high school diploma or equivalent.
• Associate level knowledge or experience preferred.
• Ability to pass pre-employment background check and work in the United States.

Responsibilities

• Oversee guest services and transportation support.
• Supervise staff and activities to meet guest satisfaction.
• Develop and manage staff schedules based on guest volumes and operations.
• Assist in recruiting, interviewing, onboarding, and training seasonal employees.
• Provide coaching and performance feedback to staff.

Skills

Leadership

Guest services

Staff supervision

Scheduling

Communication

Problem-solving

MS Office

Education

Associate’s degree or equivalent experience

Tools

Outlook

Excel

Word

Job description

Job Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our Fairbanks Transportation Guest Services department is seeking a dynamic Assistant Manager of Guest Services to provide day-to-day leadership and seasonal operational oversight. In this role, you’ll oversee guest services, transportation support, luggage operations, and other assigned functions. This fast-paced role requires independent judgment, problem-solving, multitasking, collaboration, and effective communication across departments.

Responsibilities

• Assists in managing guest service staff and activities to meet guests’ satisfaction.
• Supervises Guest Service activities including communication, luggage conveyance, sales and guest satisfaction.
• Develops and manages employee schedules based on anticipated guest volumes, transportation schedules, and operational requirements.
• Supports and manages employees with responsibilities at the Airport, third party hotels and luggage operations.
• Applies knowledge of company products, policies and procedures and customer service.
• Monitors and tracks Over the Counter sales; recommend strategies to increase sales and customer satisfaction; implement approved plans.
• Processes financial transactions and reports for Over the Counter Sales
• Performs Manager on Duty responsibilities, providing leadership and decision-making support across the operation during assigned MOD periods.
• Participate in recruiting, interviewing, hiring, onboarding, and training seasonal employees.
• Provides ongoing coaching, feedback, recognition, and performance management to support employee development and accountability.

Requirements

• High School diploma or equivalent certification is required.
• This job normally requires a professional level of knowledge in guest services equivalent to that which would be acquired through the completion of an Associate’s degree. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• Current, valid driver’s license with a clean driving record; a Motor Vehicle Report (MVR) will be required.
• Minimum of two years of progressively responsible experience in transportation, hospitality, tourism, business administration, guest services, logistics, or a related operational field.
• You must pass a pre-employment background check.
• Must be eligible to work in the United States.

Knowledge, Skills and Abilities

• Proficiency in the use of computer business applications, with working knowledge of Outlook, Excel, and Word.
• Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff.
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Demonstrate an ability to maintain confidentiality.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers.
• Ability to communicate, coordinate, and collaborate across divisions and with multiple departments, management, and staff.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.

Benefits

• Cruise and Travel Privileges for you and your family
• HealthBenefits
• 401(k)Plan
• Employee Stock Purchase Plan
• Training& Professional Development
• Rewards & Incentives

Our Culture…Stronger Together

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.

Holland America Line andPrincessareequal opportunityemployers.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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