Assistant Manager- The Mothership

Dark Matter; Chicago (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance optional after 90-day

401(k) options

Employee training and development

Job summary

Dark Matter in Chicago, IL is seeking an Assistant Store Manager to support the Store Manager in training and developing the barista team and managing store performance.

The role emphasizes coaching staff, maintaining service quality, and handling scheduling, hiring support, and daily operations to keep the store running smoothly. This full-time, hourly position offers benefits after probation. You will lead by example, ensure cleanliness, inventory control, and customer satisfaction.

Qualifications

• Experience in retail or food service preferred.
• Ability to lead a team in a fast-paced environment.
• Excellent customer service and communication skills.

Responsibilities

• Demonstrate excellent customer service and set high-performance standards.
• Coach staff on barista skills, service, and coffee knowledge.
• Assist in hiring and first-round candidate screening.
• Schedule shifts and cover for unexpected absences.
• Coordinate with maintenance, HR, and other store operations.
• Build relationships with the local community.
• Ensure barista team meets standards: cleanliness, service, and drink quality.
• Complete training documentation and reporting as directed.
• Provide constructive feedback and support improvement plans.
• Monitor progress and prepare evaluations for staff.
• Assist with onboarding and training milestones.
• Assist with ordering pars and inventory management.
• Monitor waste and minimize waste.
• Maintain store assets, safety, and health.
• Support merchandising and FIFO practices.

Skills

Customer service

Coaching

Hiring

Scheduling

Communication

Barista skills

Operations

Job description

Job Details Job Location: Chicago, IL 60612 Salary Range: $18.00 - $18.00 Hourly Assistant Store Manager - Mothership

The role of The Assistant Store Manager is to aid the Store Manager in training and developing the barista team and managing store performance with a long term goal of gaining knowledge and skills to be an effective store manager. This position is supplemental for achieving the store's daily and weekly operational expectations, leading by example through excellent customer service, and delegating/executing all necessary tasks for the store to run efficiently. This form describes the general nature of the position. Job responsibilities can change based on operational needs. The Assistant Store Manager position is full-time (35- 40 hours per week).

The Assistant Manager position is full-time hourly tip-eligible, with a starting pay rate of $18.00/hr. After 90 days, employees are eligible for comprehensive health insurance, including medical, dental, vision, accident, critical illness, STD/LTD, and voluntary life insurance. Additionally, we provide 401(k) options and financial planning support for all employees.

Leadership

• Effectively demonstrate excellent customer service by setting a high-performance standard in skills, knowledge, and customer navigation.
• Provide regular coaching to the staff on elevating performance regarding barista skills, customer service, coffee knowledge and communication.
• Support the store manager in hiring efforts and disciplinary actions and assist in first-round candidate screening.
• Support Store Manager in scheduling and filling in for unexpected shift absences
• Full comprehension of resources and proper channels of communication outside respective store operations (ie maintenance, HR, new business opportunities, waste, etc)
• Assist with the Store Manger to build and foster relationships and partnerships within the local community.

Training and Development

• Ensure the barista team meets all operating standards, including cleanliness, customer service, drink quality and task completion
• Complete all training and development documentation and reporting delegated by the SM and District Manager
• Give constructive, in-the-moment feedback to baristas as it pertains to barista knowledge and skills
• Navigated disciplinary measures with the Store Manager when performance is below company standards and assist in building improvement plans when necessary.
• Report individual progress of baristas to the Store Manager regularly and effectively collect data for reference purposes during employee evaluations for the SM.
• Assist the SM in new hire development. Ensure initial training and onboarding occur properly and that training milestones are met.

Store Performance

• The assistant manager supports the store manager in setting ordering pars for coffee and food vendors, placing orders, and receiving. Assist in flawlessly executing all reporting throughout the week .
• Communication of delivery issues and product shortages.
• Utilize waste logs to inform ordering adjustments and minimize waste.
• Be an effective leader in assisting the store manager in protecting and maintaining store assets, cleanliness, safety, and health.
• Assist in creating effective merchandising on display shelves and monitor FIFO practices.
• Use good judgment to manage resources, labor, and inventory to impact store performance, goal achievement, and efficiency positively.