Assistant Manager - Tanger National Harbor, Hollister

Abercrombie & Fitch Co.; Oxon Hill (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in Oxon Hill, Maryland. This role combines business strategy and people management, requiring the ability to drive sales through excellent customer service and operational efficiency.

The Assistant Manager will oversee daily operations, training, and team engagement. Responsibilities include inventory control, scheduling, and maintaining visual displays, ensuring the store meets brand standards.

Qualifications

• Strong understanding of customer service and sales.
• Experience in retail operations management.
• Ability to analyze performance metrics.

Responsibilities

• Manage daily store operations and staffing.
• Drive sales by providing exceptional customer service.
• Train and engage team members to meet brand standards.

Skills

Customer service excellence

Sales analysis

Product knowledge

Team leadership

Training and development

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.