Assistant Manager - Annapolis Mall, Hollister

Abercrombie & Fitch Co.; Annapolis (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Abercrombie & Fitch Co. in Annapolis seeks an Assistant Manager to blend business strategy with hands-on store operations and people leadership. You will drive sales by analyzing performance, delivering best-in-class service, and overseeing opening/closing routines.

You will recruit, train and develop staff, maintain compelling floorsets and product knowledge, and protect store assets while ensuring seamless omni-channel execution and brand standards.

Qualifications

• Experience managing daily store operations.
• Strong customer service focus.
• Ability to train and develop staff.
• Knowledge of store merchandising and displays.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

People management

Customer service

Sales analysis

Retail operations

Staff training

Tools

POS systems

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You'll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.