Assistant Manager - Ski Department

Ski Haus; Woburn (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K plan matched

Health care plans

Paid time off

Employee discounts

Bonuses

Job summary

Ski Haus is seeking an energetic Assistant Manager for the Ski Department in Woburn, MA. This role requires leadership of a ski-focused team, direct report management in peak season, and a strong emphasis on customer service and sales performance within a small family-owned shop.

Candidates should have 3–5 years in ski/snowboard retail, a passion for skiing, and the ability to work a full schedule including nights, weekends, and holidays.

Qualifications

• Associates or Bachelor’s degree preferred; experience may substitute for education.
• 3–5 years experience in retail sales for ski/snowboard industry.
• Avid skier or snowboarder.
• Strong interpersonal skills and ability to deal with customers and employees professionally.

Responsibilities

• Will manage 10–15 direct reports in winter; oversee staff during patio season (April–August) reporting to Store Manager while driving patio sales.
• Oversee department operations: training, customer service in boot fitting and ski sizing, service shop operations, and merchandise displays.
• Handle warranties and special orders; address customer complaints with poise and professionalism.
• Coordinate sales promotions with Store Manager and department buyer; communicate with management to drive results.
• Lead by example, delegate responsibilities, coach staff, and ensure exceptional customer experiences.
• Stand for extended periods and lift up to 50 pounds; maintain energy in a fast-paced retail setting.

Skills

Sales experience

Retail ski/snowboard knowledge

Staff supervision

Customer service

Communication skills

Education

Associates or Bachelor's degree preferred

Job description

Love to Ski or Snowboard?

Ski Haus & NOTB Snowboards are now taking applications for Assistant Manager - Ski Department position in Woburn, MA.

Love to Ski or Snowboard?

Ski Haus & NOTB Snowboards are now taking applications for Assistant Manager - Ski Department position in Woburn, MA. Give up the rat race and work in a place you love, for a small family business and get discounts on equipment and free skiing along with many other benefits (listed below)! Ski Haus & NOTB Snowboards is a growing locally owned and operated family ski and snowboard shop. We are looking for an energetic individual that will become a part of our core management team that has experience in management and Ski hard goods.

Benefits

• Competitive salary paid on a weekly basis
• Opportunity for commission on patio sales in the summer
• Multiple bonuses throughout the year
• 401K plan matched in part by the company
• Competitive health care plans
• Competitive PTO policy
• A work culture that supports personal and professional growth

Requirements

• Agreement to stay on for a minimum of at least 1 full year, if prior experience in a ski shop/management is applicable. Agreement to stay on for at least 2 full years if there's limited prior experience in the position.
• An Associates or Bachelor’s degree is preferred. Experience or related experience may be substituted for formal education
• Expert knowledge in the retail ski, snowboard and skateboard industries including labor, customer service, merchandizing, financial, people skills and inventory controls
• The ideal candidate should have 3-5 years' experience in retail sales for a company in retail ski, snowboard and skateboard industry
• Avid skier or snowboarder
• Strong interpersonal skills and the ability to professionally deal with customers and employees
• Ability to drive sales, multitask and work in a high energy, fast paced retail setting, able to handle complaints with poise, remaining polite and professional during extensive process of challenges
• Must work a full schedule for at least 5 days a week, including evenings, weekends, and holidays
• The Ski Department Assistant Manager should be able to motivate and inspire others: delegate responsibilities; be able to objectively evaluate the performance of others; and be able to coach and hold others accountable in a constructive manner

Responsibilities

• The Ski Department Assistant Manager will be responsible for 10-15 direct reports in the wintertime
• When the store switches from ski season to patio season, (April - August) the Ski Department Assistant Manager will no longer have direct reports, rather they will be reporting to the store manager, driving patio sales themselves (commission earned for sales!) and helping with whatever needs to be done to ensure patio furniture is moving out the door!
• The Ski Department Assistant Manager oversees department operations which include but are not limited to:
  • Ensuring your direct reports are trained and have everything they need in order to move product out the door and ensure customer satisfaction
  • Ensuring the highest level of customer service within; boot fitting, ski sizing and communicating options
  • Ensuring that the Service Shop is running smoothly and meeting all requirements
  • Ensuring merchandise displays are well organized and displayed properly
  • Handling warranties and special orders
  • Handling customer complaints with poise and grace
  • Assists the Store Manager in coordinating sales promotion activities
  • Regular communication with the store manager and the department's general manager and buyer to help coordinate sales promotion activities
• Ability to effectively collaborative, coach on store policies, protocols, and expectations
• Leads by example, is agile, has a consistent positive attitude, is solution oriented and effectively drives the performance of team members
• Ensure every customer receives an exceptional experience
• Exceptional supervisory and management skills
• Able to stand 8 hours
• Able to lift 50 pounds

This is a physical position that includes lifting, standing for extended periods of time and bending over