Ski Department Leader: Manage a Dynamic Team

Ski Haus; Woburn (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K plan matched

Health care plans

Paid time off

Employee discounts

Bonuses

Job summary

Ski Haus is seeking an energetic Assistant Manager for the Ski Department in Woburn, MA. This role requires leadership of a ski-focused team, direct report management in peak season, and a strong emphasis on customer service and sales performance within a small family-owned shop.

Candidates should have 3–5 years in ski/snowboard retail, a passion for skiing, and the ability to work a full schedule including nights, weekends, and holidays.

Qualifications

• Associates or Bachelor’s degree preferred; experience may substitute for education.
• 3–5 years experience in retail sales for ski/snowboard industry.
• Avid skier or snowboarder.
• Strong interpersonal skills and ability to deal with customers and employees professionally.

Responsibilities

• Will manage 10–15 direct reports in winter; oversee staff during patio season (April–August) reporting to Store Manager while driving patio sales.
• Oversee department operations: training, customer service in boot fitting and ski sizing, service shop operations, and merchandise displays.
• Handle warranties and special orders; address customer complaints with poise and professionalism.
• Coordinate sales promotions with Store Manager and department buyer; communicate with management to drive results.
• Lead by example, delegate responsibilities, coach staff, and ensure exceptional customer experiences.
• Stand for extended periods and lift up to 50 pounds; maintain energy in a fast-paced retail setting.

Skills

Sales experience

Retail ski/snowboard knowledge

Staff supervision

Customer service

Communication skills

Education

Associates or Bachelor's degree preferred

Job description

Ski Haus is seeking an energetic Assistant Manager for the Ski Department in Woburn, MA. This role requires leadership of a ski-focused team, direct report management in peak season, and a strong emphasis on customer service and sales performance within a small family-owned shop.

Candidates should have 3–5 years in ski/snowboard retail, a passion for skiing, and the ability to work a full schedule including nights, weekends, and holidays.