Store Manager

Ski Haus; Woburn (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Profit sharing

Commissions on patio sales

401K plan

PTO

Health insurance

Career growth

Job summary

Ski Haus in Woburn, MA is seeking an experienced Store Manager to lead daily operations across departments and ensure an exceptional customer experience during peak season.

You will manage hourly staff and assistants, train new hires, schedule 25–30 during busy months, and maintain a fun yet professional workplace. A strong work ethic and leadership are essential for this fast-paced environment.

Qualifications

• 3+ years retail management experience or equivalent
• Exceptional supervisory and management skills
• Excellent communication and critical thinking abilities
• Ability to plan, prioritize and multitask in a high energy, fast-paced retail setting
• Proficiency with Microsoft Office and internet applications

Responsibilities

• Oversee daily operations and schedules for all departments
• Lead 3 assistant managers and 25–30 staff during busy season
• Hire, train, and onboard new employees
• Coach staff on store policies and customer service excellence
• Maintain a fun yet professional work environment while ensuring high performance

Skills

Retail management

Supervisory skills

Communication

Critical thinking

Time management

Tools

Microsoft Office

Job description

Love to Ski or Snowboard?

Ski Haus, NOTB Snowboards, and Patio Place is a growing, family owned and operated, ski/snowboard shop in the wintertime and high-end outdoor patio furniture store in the summertime. We are now taking applications for the Store Manager position in Woburn, MA.

This is your sign to give up the rat race and work in a place you love.

Job Summary

We are seeking an experienced manager with a solid understanding of how a ski shop operates. The person filling this position will need to work with hourly employees and assistant managers to provide an exceptional experience for our customers while reinforcing procedures to maintain consistency amongst our three locations. They will be responsible for overlooking the daily operations and scheduling for each department in the store, along with overseeing and assisting in training all new hires. The shop runs at an extremely high pace from September through January and will require hands on leadership to keep things running smoothly and to keep morale up. We try and keep a fun work atmosphere, but it is your responsibility to keep that atmosphere, while maintaining a professional work environment.

Benefits

• Competitive salary paid on a weekly basis.
• Profit Sharing bonuses throughout the year.
• Commission on patio sales in the summer.
• 401K plan matched in part by the company.
• Competitive PTO policy.
• A work culture that supports personal and professional growth.
• Competitive health care benefits.

Requirements

• Minimum 3 years related retail management experience and/or training; or equivalent combination of education and experience.
• Exceptional supervisory and management skills.
• Strong work ethic and enthusiastic about new challenges.
• Ability to self-motivate and self-manage.
• Candidate must present excellent communication and critical thinking skills.
• Ability to plan, prioritize, time manage, multitask and work in a high energy, fast paced retail setting.
• Ability to handle complaints with poise while remaining polite and professional.Detail oriented and organized.
• Proficiency with Microsoft Office and internet applications.
• Ability to be flexible with their schedule through the winter months.
• Must work a full schedule for at least 5 days a week, including evenings, weekends, and holidays.

Responsibilities

• Ensure every customer receives the best experience.
• Lead by example to effectively drive the performance of team members.
• Effectively coach on store policies, protocols, and expectations.
• Overlook the daily operations and schedules for all departments.
• Responsible for ensuring 25-30 people are hired, trained and scheduled during the busy season (September-March), and 10-15 during the summer months.
• Direct Reports include 3 assistant managers to help in each department (Ski, Clothing, and Snowboard).
• Recruit, hire, onboard, and assist in training all new employees.
• Sell and service both ski and snowboard equipment when necessary.
• Sell and service outdoor patio furniture when necessary.
• Schedule and coordinate the facility's maintenance and security.
• Able to stand 8 hours.
• Able to lift 50 pounds.

This is a physical position that includes lifting, standing for extended periods of time, and bending over.