Assistant Manager, Screening and Performance Facilities

firstPRO US; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

firstPRO US is seeking an Assistant Manager, Screening and Performance Facilities to support daily operations of the Bright Family Screening Room and Paramount studios. The role focuses on scheduling, projections, and hands-on AV support for classes, rehearsals, and events.

The incumbent will maintain procedures, train student staff, and collaborate with MTE, SOF, and PA teams to ensure reliable services and clear user communication.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• 2–3 years of AV, screening, or performing arts experience.
• Experience working with students, faculty, or in customer-facing roles in higher ed preferred.
• Familiarity with digital projection, basic AV and media equipment, and scheduling systems required.
• Experience producing technical documentation or delivering user training preferred.
• Demonstrated ability to supervise, train, and mentor student staff required.
• Available to work evenings and weekends based on facility usage.

Responsibilities

• Provide on-site support for daily operations in BFSR and Paramount spaces, including opening/closing and room readiness.
• Serve as the front-desk contact during class and event hours.
• Supervise and mentor student staff; coordinate with Manager on staffing coverage.
• Develop and maintain operating procedures, training materials, and user guides.
• Maintain facility schedules in Webcheckout, EMS, Google Calendar, etc.
• Coordinate with Manager to support screenings, rehearsals, and events.
• Conduct routine checks of projection, AV, and facility systems; escalate issues as needed.
• Provide first-line projection and basic AV support within training scope.
• Track consumables and equipment; maintain inventories and logs.
• Collect usage data and feedback; propose operational improvements.
• Assist with technology assessments and lifecycle documentation.
• Communicate facility policies and technical requirements to faculty, staff, and students.
• Coordinate with academic stakeholders to ensure safe, compliant facility use.
• Participate in team meetings and support other MTP areas as needed.

Skills

Digital projection

AV equipment

Scheduling software

Documentation / training materials

Customer-facing / service

Staff supervision

Communication

Education

Associate degree

Bachelor’s degree preferred

Tools

Webcheckout

EMS

Booking software

Job description

The Assistant Manager, Screening and Performance Facilities supports the Manager in overseeing the day-to-day operations and technical readiness of the Bright Family Screening Room and the Paramount rehearsal and performance studios. The position coordinates facility scheduling and coverage, supports screenings, rehearsals, classes, and events, and supervises and trains student employees. The Assistant Manager maintains operating procedures and training materials, provides first-line projection and AV support, documents recurring technical and facility issues, and coordinates escalation with Media Technology and Engineering (MTE). The Assistant Manager reports directly to the Manager, Screening and Performance Facilities and works in close coordination with other MTP units, School of Film, Television and Media Art (SOF), and Performing Arts (PA) stakeholders.

ESSENTIAL JOB DUTIES

• Provide on-site support for daily operations in BFSR and Paramount rehearsal spaces, including opening and closing, room readiness, basic AV and projection setups, and responding to immediate user needs.
• Serve as the primary point of contact at the Paramount Rehearsal Studios front desk or BFSR projection booth during scheduled class and event hours.
• Supervise, train, and mentor student employees assigned to the Screening and Performance Facilities,, and coordinate with the Manager on coverage provided by intermittent staff and projectionists.
• Develop and maintain operating procedures, training materials, and user guides for BFSR and the Paramount Rehearsal Studios.
• Maintain and update facility schedules in institutional calendaring systems including Webcheckout, EMS, Google Calendar).
• Coordinate with the Manager to support screenings, rehearsals, classes, and special events, including advance preparation and post-use room resets.
• Conduct routine operational checks of projection, AV, and facility systems; document recurring issues; and coordinate escalation to MTE or Facilities as appropriate.
• Provide first-line projection support in BFSR and basic AV support in the Paramount Rehearsal Studios within the training and scope of the position.
• Track and restock consumables and minor equipment.
• Maintain equipment inventory, usage logs, technical records, and facility reports.
• Collect usage information and user feedback and recommend operational improvements to the Manager.
• Assist the Manager with facility-specific technology assessments, equipment replacement recommendations, and lifecycle documentation.
• Support communication with faculty, staff, and students by clarifying usage policies, technical requirements, and facility expectations.
• Coordinate with academic and co-curricular stakeholders to support facility use in accordance with established operating and safety procedures.
• Perform other duties as assigned in support of reliable operation of all spaces.
• Support other MTP areas as needed.
• Participate in regular team meetings within the MTP Department and TechMedia Division.

QUALIFICATIONS –

Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Associate Degree required; Bachelor’s degree preferred.
• 2-3 years of previous experience working in AV, screening, or performing arts environments required.
• Experience working with students, faculty, or in customer-facing roles in higher ed strongly preferred.
• Familiarity with digital projection, basic AV and media equipment, and booking software scheduling systems required.
• Experience producing technical documentation or delivering user training preferred.
• Demonstrated ability to supervise, train, and mentor student staff required.
• Available to work evenings and weekends based on facility usage.

KNOWLEDGE, SKILLS, AND ABILITIES –

May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Working knowledge of digital projection, AV, media production, and facility systems, with the ability to perform first-line troubleshooting.
• Ability to learn and use Webcheckout, EMS, and other institutional scheduling tools.
• Ability to create and maintain operating procedures, training materials, user guides, and technical records and to train users in assigned facility systems and protocols.
• Ability to coordinate multiple schedules and resolve last-minute space usage issues calmly.
• Ability to assess routine operating needs and make practical technology and equipment recommendations within the assigned scope.
• Strong communication and interpersonal skills with a service-oriented approach.
• Organizational accuracy and attention to detail, especially when updating calendars, documenting issues, or tracking usage.
• Ability to collaborate well effectively with a diverse student, faculty, and staff population.

Self-motivated, reliable, and able to work independently when needed.