Gallery Attendant – Temporary

Baltimore Museum of Art; Baltimore (MD); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription coverage

403b retirement plan with match

Long term disability

Flexible spending account

Flexible scheduling

Museum and restaurant discounts

Paid time off

Job summary

The Baltimore Museum of Art (BMA) seeks an enthusiastic and experienced temporary Museum Gallery Attendant to ensure a positive and welcoming experience for BMA visitors and members.

The role supports frontline operations, security, and guest services across events and weekends. The term runs September 15, 2026 through June 30, 2027, with a 35-hour work week and non-exempt status.

Qualifications

• Friendly, cooperative disposition and ability to maintain a positive presence.
• Reliable and punctual professional.
• Must be able to stand/walk for long periods of time.

Responsibilities

• Provide exemplary customer service to visitors and members.
• Participate in Museum Security Training.
• Work special event overtime and varied post assignments.
• Identify security and safety issues and report to Supervisor.
• Act as first line ambassador and provide directions to visitors and staff.
• Maintain professional appearance and demeanor.
• Respond to alarms and notify Supervisors promptly.
• Open/Close and secure galleries and public spaces per procedures.
• Follow emergency and evacuation procedures.

Skills

Customer service

Communication

Friendly demeanor

Punctuality

Education

High School Diploma

Job description

The Baltimore Museum of Art (BMA) seeks an enthusiastic and experienced temporary Museum Gallery Attendant to ensure a positive and welcoming experience for BMA visitors and members. The ideal candidate will have impeccable communication and customer service skills and will be comfortable managing multiple priorities while working in a fast-paced, team-based environment. Regular schedule includes events and weekends.

Ranked by the Washington Post as one of the top 20 museums in the United States in 2025, the Baltimore Museum of Art is an internationally renowned museum with the world’s largest public collection of works by Henri Matisse. The BMA embodies a commitment to artistic excellence and social equity in every decision from art presentation, interpretation, and collecting to the composition of the Board of Trustees, staff, and volunteers—creating a museum welcoming to all. Serving nearly 250,000 visitors annually, the BMA is the largest art museum in Maryland and is a vibrant institution embraced as an indispensable element of community life, a vital educational resource for a broad and diverse audience, and a leader in the revitalization of the city that surrounds it. In the upcoming years, the work of the BMA will be guided and shaped by four strategic priorities: (1) Interweaving global and local histories; (2) Building a more artist-centered institution; (3) Deepening our commitment to education in all its forms; and (4) Developing greater community partnerships.

As a highly visible representative of the museum to the public, the BMA Gallery Attendant must be a friendly, collaborative team member with the ability to handle a wide array of relationships and visitor, member, staff and guest needs.

The term for this position is September 15, 2026 – June 30, 2027, and will be scheduled to work 35 hours per week.

These temporary, full-time, non-exempt positions report to the Security Manager.

RESPONSIBILITIES

Responsibilities include but are not limited to:

• Providing exemplary customer service to BMA visitors and members
• Participating in Museum Security Training
• Working special event overtime including after normal work hours, before normal work hours and in-on-off day assignments as required
• Working a variety of stationary, roving, escort and patrol post assignments for extended periods of time including inspections such as interior/exterior patrols
• Identifying security and safety issues and reporting same to Supervisor
• Acting as first line ambassadors of the Museum providing directions and brief salutations to visitors, contractors, and staff in public and non–public areas of the Museum
• Projecting a professional appearance and demeanor to all
• Reacting to security, fire and HVAC alarms and making appropriate notifications to Supervisors in a timely manner
• Opening/Closing and securing all galleries and public spaces in accordance with museum procedures
• Following emergency and evacuation procedures
• Always maintaining a professional demeanor, especially when working in the public eye

REQUIREMENTS

• Friendly, cooperative disposition and ability to maintain a positive presence
• Responsible professional with a commitment to reliability and punctuality
• Applicants must be able to stand/walk for long periods of time
• Must be at least 18 years of age
• High School Diploma required
• Customer service experience highly desirable
• Basic computer skills

BENEFITS

We offer a competitive salary and a generous benefits package. For this exempt position we offer medical, dental, vision, prescription, 403b retirement plan with match, long term disability, flexible spending account, flexible and condensed scheduling, museum and restaurant discounts, and reduced fee gym membership. We also offer accrued vacation, holidays, personal days, floating holidays, and sick days.

The Baltimore Museum of Art is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to building a culturally diverse staff and strongly encourage all qualified professionals to apply.

The BMA recognizes that research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that any applicant meets 100% of the qualifications for a given role. Therefore, if much of this posting describes you, then you are highly encouraged to apply for this role.

This position is a bargaining unit position.

SALARY – $21.95 per hour

Position will be posted until filled.

No phone calls please.

All employees must be legally authorized to work in the United States. The museum does not sponsor work visas.