Assistant Manager, Retail Leadership & Growth

Lush Fresh Handmade Cosmetics North America; BLOOMINGTON (MN); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

50% discount on products

Growth opportunities

Fun, unconventional retail culture

Job summary

Lush Fresh Handmade Cosmetics North America in Bloomington, MN is hiring an Assistant Manager to lead the front-line team and ensure an exceptional customer experience.

As second-in-command to the Shop Manager, you’ll drive sales, coach staff, and maintain store operations while upholding Lush’s values of ethical sourcing and cruelty-free cosmetics. This role offers growth opportunities within a dynamic, inclusive retail environment.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.
• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficient in Excel, Microsoft Suite, and adaptable to other systems.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross cultural collaboration and DEIB training.
• Fluency in Spanish, French or other languages.

Responsibilities

• Exceed daily sales goals and ensure a welcoming customer experience.
• Educate customers on brand values and ethical practices.
• Increase product knowledge and make informed recommendations.
• Drive sales by understanding budgets and metrics.
• Lead and coach the team to meet sales goals.
• Maintain brand values and customer engagement in the shop.
• Support shop operations and health and safety standards.
• Collaborate with management to recruit and train staff.

Skills

Retail management

Customer service

Communication

Organization

Sales

Product knowledge

Flexibility

Excel

Microsoft Office

Coaching

Tools

Excel

Microsoft Office

Job description

Lush Fresh Handmade Cosmetics North America in Bloomington, MN is hiring an Assistant Manager to lead the front-line team and ensure an exceptional customer experience.

As second-in-command to the Shop Manager, you’ll drive sales, coach staff, and maintain store operations while upholding Lush’s values of ethical sourcing and cruelty-free cosmetics. This role offers growth opportunities within a dynamic, inclusive retail environment.