Assistant Manager, Retail Leadership & Customer Experience

Madewell; Paramus (NJ); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

Discounts on entertainment, travel, 
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401(k) plan with company matching

Medical and prescription coverage

Paid time off (PTO) and holidays

Job summary

Madewell is seeking an Assistant Manager in Paramus, NJ to join the leadership team and drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, support store operations, and collaborate on strategies for business success, ensuring smooth operational support as needed.

You’ll manage various responsibilities across division areas and lead a team to exceed goals while delivering best-in-class service.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Scheduling flexibility including nights, weekends and holidays.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility and courtesy while executing tasks.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Job description

Madewell is seeking an Assistant Manager in Paramus, NJ to join the leadership team and drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, support store operations, and collaborate on strategies for business success, ensuring smooth operational support as needed.

You’ll manage various responsibilities across division areas and lead a team to exceed goals while delivering best-in-class service.