Assistant Manager- Resale Shop

The Family Place; Dallas (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

The Family Place seeks an Assistant Manager to lead the Resale Shop operations in Dallas, driving revenue through effective merchandise management and superior customer service. You will coordinate displays, pricing strategy, and POS operations while training staff and volunteers and developing donor relationships to support survivors.

You will model leadership, evaluate market trends, coordinate donation drives, and ensure operations run smoothly to maximize funding for life-saving domestic

Qualifications

• Retail leadership or store management experience.
• Strong customer service and communication skills.
• Experience coordinating volunteers or staff.

Responsibilities

• Coordinate sales and donation efforts; review performance metrics.
• Create attractive, organized sales floor displays to drive sales.
• Ensure secure, clean, and convenient sales floor layout with merchandise rotation.
• Evaluate market trends and pricing to maximize revenue.
• Monitor daily workflow and team performance; provide support.
• Serve as Manager on Duty when supervisor is absent.
• Oversee POS staffing and ensure efficient checkout operations.
• Track operational data and prepare reports.
• Assist with interviewing and training volunteers.
• Coordinate donor relations and report on donated items.
• Handle client questions and ensure trauma-informed service for survivors.

Job description

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary

The Assistant Manager will lead day-to-day operations of The Family Place Resale Shop, driving revenue generation through strategic merchandise management, visual merchandising excellence, and exceptional customer service. As Assistant Manager, you'll coordinate merchandise displays, oversee point-of-sale operations, manage pricing strategy, train staff and volunteers, develop donor relationships, and process vouchers for survivors.

You’ll model leadership excellence through active listening, clear communication, empathetic conflict resolution, and a positive, team-focused attitude. You’ll also evaluate market trends, optimize sales floor performance, coordinate donation drives, and ensure operational excellence that maximizes revenue to fund life‑saving domestic violence services. Making independent decisions that keep operations running smoothly while creating a welcoming environment for customers, donors, and survivors accessing our voucher program.

Key Responsibilities

Sales & Merchandising Leadership

• Coordinate sales and donation efforts, reviewing performance metrics and operational needs.
• Create attractive, well-organized sales floor displays that drive customer engagement and sales.
• Ensure the sales floor maintains a secure, clean, and convenient layout with strategic merchandise rotation.
• Evaluate market trends and competitive pricing, adjusting strategies to maximize revenue.

Operational Management

• Monitor daily workflow and team performance, providing support and coverage as needed.
• Serve as Manager on Duty in the absence of the Resale Shop Manager.
• Oversee point-of-sale staffing and ensure efficient checkout operations.
• Track operational data and prepare timely, accurate reports.

Team Development & Training

• Assist with interviewing, screening, and evaluating volunteer placements.
• Provide training to staff and volunteers on policies, procedures, and best practices.
• Communicate with community service organization liaisons regarding volunteer coordination.
• Coach team members to ensure compliance and performance standards.

Customer Service & Sales

• Deliver exceptional customer service, answering phones and correspondence professionally.
• Assist customers with merchandise questions and process sales transactions.
• Handle customer inquiries and resolve issues with professionalism and courtesy.

Donor Relations & Resource Development

• Identify and develop relationships with donors for goods and services.
• Coordinate donation drives, including receipt, distribution, and reporting of donated items.
• Serve as liaison between Resale Shop and donor community.
• Cultivate ongoing donor relationships to support sustainable giving.

Client Services

• Work with clients and staff to coordinate and process merchandise vouchers for survivors.
• Ensure trauma-informed, dignified service for clients accessing the voucher program.
• Maintain confidentiality and respect when serving survivors.

Other Duties

Performs other job-related duties as assigned.