Assistant Manager (Regent St)

Toppers Pizza; Madison (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Bonus potential

Paid vacation & health days

Medical insurance up to 90%

401(k) plan

Payroll advance

Meal discounts

uniforms provided

Fun atmosphere

FSA & HSA

Pet insurance

Job summary

Toppers Pizza in Madison, WI is seeking an Assistant Manager who loves developing their team, delivering outstanding customer service, and running daily restaurant operations. This role is designed as a stepping stone to a Store General Manager, with progression through four levels of our Management-in-Training (MIT) program and pay raises at each level.

You will help uphold The Toppers Way while promoting guest satisfaction, quality food, and a fun, high-energy work environment.

Qualifications

• Minimum qualifications include successfully pass a background check.
• Oversee store operations at least 40 hours per week with varied hours/days.
• Experience as an Assistant Manager in a similar environment.

Responsibilities

• Manages day-to-day restaurant operations with General Manager to ensure guest satisfaction.
• Directs hourly Team Members to meet sales and profit goals while upholding quality, service, cleanliness, and safety standards.
• Uses Crown Academy LMS and resources to elevate training and development for self and team.
• Utilizes in-house POS to record sales, control costs, and monitor store performance; IT support available.

Skills

Team leadership

Customer service

Operations management

Training & development

Communication

Tools

POS system

Job description

If you're someone who loves developing their team, is fanatical for taking care of customers and managing the daily operations of a restaurant and can maintain a sense of humor no matter what level of chaos is going on around you, talk to us about our Assistant Manager opportunities. The Assistant Manager position is for someone looking to train to become a store General Manager in the future. The Assistant Manager will work through the four levels of our Management-in-Training (MIT) program and earn a pay raise once each level is completed. This position promotes the Topper Pizza Mission and Core Values and assists in setting the standard for the restaurant through leadership by example.

Responsibilities

• Manages the day-to-day operations of the restaurant in coordination with the General Manager, ensuring guest satisfaction.
• Develops, directs, and supervises hourly Team Members to attain sales and profit objectives while maintaining the highest standards of quality food, beverage, service, cleanliness, organization, and sanitation.
• Uses the Crown Academy (LMS) and included resources to elevate the training and development of yourself and your team.
• Utilization of our in-house POS to record sales and other operations, control costs, and monitor the performance of the store.
• Our in-house POS comes with outstanding support from IT and other internal departments.
• Knows, enforces, and educates Team Members on appropriate personnel policies, labor laws, and security and safety procedures.

Minimum Qualifications

• Successfully pass a background check
• Ability to work varied hours/days to oversee store operations at least 40 hours per week.
• Experience working as an Assistant Manager in a similar environment.

Benefits

• Competitive base pay - $18-$20/hr
• Flexible Scheduling
• Bonus potential once certified
• Paid Vacation and Family Health Days
• Up to 90% Company Paid Medical Insurance
• 401(k) Plan with up to a 4% Company Match
• Payroll Advance on earned income up to $500 per pay period
• Holiday Pay on certain holidays that we are open
• Training & Development Opportunities
• Meal Discounts (70% While Working!)
• Free Uniforms
• FUN Atmosphere
• Flexible Spending Accounts (Dependent Care & Health)
• Health Savings Account
• Voluntary Group Dental, Vision, and Life Insurance
• Voluntary Hospital Indemnity, Accident, and Critical Illness Insurance
• Voluntary Group Pet Insurance

The Toppers Way

• Live With Integrity-- say what you mean, and do what you say, especially when nobody's watching!
• Have Fun-- yes, it is work but enjoy it!
• Always project a positive image & energy-- smile, in-person and on the phone.
• Are noticeably friendly & give each customer individual attention.
• Want to be a part of building something special -- we are building a special company!
• Bring It...With Passion-- come to work ready to rock and make it happen.
• Kill it at the details --anticipate needs and react when noticing any dissatisfaction.
• Can tell it like it is with tact -- honesty with a positive spin.
• Are self-disciplined with a strong drive to succeed -- you need little direction before you take the reins with a can-do attitude.
• If you're passionate about the customer experience and are a like-minded person that fits with our core values, we want you!