Assistant Manager, Player Development

DraftKings; Washington (District of Columbia); On-site; USD 88,000 - 111,000; Full time

Job summary

DraftKings is seeking an Assistant Manager of Player Development to lead our VIP Host team in a fast-paced, high-stakes market. You will drive revenue, shape strategy, and elevate the player experience by building strong relationships with key customers and collaborating with internal partners.

You’ll mentor a growing team, implement training programs, monitor performance metrics with Analytics, and ensure compliance while delivering exceptional service to both new and existing players.

Qualifications

• Bachelor's degree in a related field or 4+ years of Marketing and Sales experience.
• At least 1 year of experience managing a sales team with coaching and performance management.
• Ability to obtain and maintain required State Gaming Licenses.

Responsibilities

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
• Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
• Develop and implement sales training programs across the VIP team.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

Skills

Relationship building

Retention

Growth

Team management

Coaching

Performance management

Customer experience

Problem-solving

Positive leadership

Education

Bachelor's degree or equivalent experience

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Lead and grow our VIP team in a highly competitive market. As an Assistant Manager of Player Development, you will manage a team of VIP Hosts, drive revenue and metrics through strategic sales, and elevate the service we provide to new and existing customers. You'll work closely with other internal teams to execute our vision at the highest level and deliver the best player experience.

What you'll do as an Assistant Manager, Player Development

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.

• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.

• Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.

• Develop and implement sales training programs across the VIP team.

• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

What you'll bring

• Bachelor's degree in a related field or relevant experience with 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.

• At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.

• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.

• Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.

• Must be able to obtain and maintain required State Gaming Licenses.

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Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.