Assistant Manager, Player Development

DraftKings Inc.; Boston (MA); On-site; USD 88,000 - 111,000; Full time

Job summary

DraftKings Inc., a NASDAQ tech company headquartered in Boston, is shaping the future of gaming with innovation and a focus on premier customer experiences. This role sits at the intersection of sales leadership and VIP service in a regulated environment.

The Assistant Manager, Player Development will lead VIP Hosts, drive revenue and metrics through strategic sales, and partner with Analytics on reinvestment programs and incentives.

Qualifications

• Bachelor’s degree in a related field or relevant experience with 4+ years in Marketing and Sales.
• At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
• Proven track record of increasing revenues while controlling expenses.
• Must be able to obtain and maintain State Gaming Licenses.

Responsibilities

• Drive VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining relationships with existing customers.
• Provide coaching to improve team performance and participate in compliance initiatives.
• Collaborate with Analytics to monitor reinvestment programs and incentives.
• Develop and implement VIP sales training programs.
• Participate in escalation processes and coordinate with internal teams for timely resolutions.
• Lead a high-performing team through coaching and a solutions-oriented approach.

Skills

Relationship building

Sales leadership

Coaching

Operational efficiency

Education

Bachelor's degree

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Lead and grow our VIP team in a highly competitive market. As an Assistant Manager of Player Development, you will manage a team of VIP Hosts, drive revenue and metrics through strategic sales, and elevate the service we provide to new and existing customers. You’ll work closely with other internal teams to execute our vision at the highest level and deliver the best player experience.

What you’ll do as an Assistant Manager, Player Development

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
• Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
• Develop and implement sales training programs across the VIP team.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

What you'll bring

• Bachelor’s degree in a related field or relevant experience with at least 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
• At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.