VIP Host, Predictions

DraftKings Inc.; Houston (TX); Hybrid; USD 68,000 - 85,000; Full time

Job summary

DraftKings Inc. in Houston, TX, is seeking a VIP Host to manage the day-to-day strategy of our VIP engagement program and build trusted relationships with top customers.

You will create new revenue, manage player relationships through events and communications, and identify opportunities by gathering feedback while adhering to responsible gaming policies. Travel and weekend work are expected.

Qualifications

• Bachelor's degree or relevant experience in sales/account management.
• At least 3 years in a sales, account management, or customer-facing role.
• Willingness to travel and work nights/weekends.
• Must be able to obtain required state gaming licenses.

Responsibilities

• Create new business revenue by understanding and developing strong, authentic customer relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new promotions to customers.
• Compile customer feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Skills

Sales/Account Mgmt

Customer-facing

Analytical mindset

Travel flexibility

Gaming licensure readiness

Education

Bachelor's degree or relevant experience

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Forge and cultivate relationships with our most engaged customers as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our customers. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.

What You'll Do

• Create new business revenue by understanding and developing strong, authentic, and trusted customers relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new promotions to customers.
• Compile customer feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

What You'll Bring

• Bachelor's degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Analytical mindset to make quick and confident decisions on data and trends.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses as well as required financial licenses.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.