Assistant Manager: Park Ops & Guest Experience Lead

Urban Air Adventure Parks; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading entertainment provider in Grand Rapids is seeking an Assistant Manager to lead the team and ensure exceptional customer service at their adventure park. This role requires experience in hospitality and a strong ability to develop team members while managing daily operations efficiently. The ideal candidate is motivated, energetic, and professional, ready to work flexible hours including weekends and holidays.

Qualifications

• Experience in hospitality industry is required.
• 1+ year supervisory or management experience needed.
• Ability to pass a thorough background check.

Responsibilities

• Cultivate a team environment focused on exceptional customer service.
• Assist in hiring and training staff effectively.
• Develop weekly schedules and ensure appropriate staffing levels.

Skills

Motivational Leadership

Customer Service

Team Development

Effective Communication

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

A leading entertainment provider in Grand Rapids is seeking an Assistant Manager to lead the team and ensure exceptional customer service at their adventure park. This role requires experience in hospitality and a strong ability to develop team members while managing daily operations efficiently. The ideal candidate is motivated, energetic, and professional, ready to work flexible hours including weekends and holidays.