Assistant Manager Palm Harbor

Planet Fitness; Palm Harbor (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

A fitness franchise in Palm Harbor, Florida seeks an Assistant Manager to oversee gym operations and ensure a positive, 'Judgement Free' environment. This includes recruiting, training staff, and managing customer service. Applicants should have exceptional leadership skills, a high school diploma, and CPR certification. The role demands strong problem resolution capabilities and a focus on a clean and safe facility. A competitive compensation package along with employee benefits is offered.

Qualifications

• At least 1 year of experience as an Assistant Manager, preferably in the fitness industry.
• Must be 18 years or older.

Responsibilities

• Assist in overseeing gym operations for a positive member experience.
• Recruit and train high-performing staff.
• Create a welcoming atmosphere for all members.
• Ensure safety and cleanliness of the facility.

Skills

Superior customer service skills

Leadership skills

Problem resolution skills

Basic computer proficiency

Energetic and enthusiastic

Education

High school diploma/GED equivalent

Current CPR Certification

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Assistant Manager will be responsible for the assisting oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Assistant Manager will be assist in leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

Staff Management

• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Backup support for any employee who is absent.

Front Desk Responsibilities

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.