Assistant Manager, Owner and Association Services (Exempt)

Sea Island Company; Saint Simons Island (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Sea Island Company seeks a dedicated liaison for property owners, exercising independent judgment in managing owner communications, resolving concerns, and coordinating services that protect asset value while reinforcing Sea Island brand standards and owner confidence.

Reporting to the Association Management Manager, you support governance, administrative and operational duties, including reporting, meetings, and owner satisfaction initiatives.

Job description

This position serves as a liaison for property owners and exercises independent judgment and discretion in managing owner communications, resolving concerns, and coordinating services that protect asset value while reinforcing brand standards and owner confidence. You are efficient with time and resources, positive, proactive in decision making and always leading with a collaborative mindset. You strive in a fast paced, sometimes hectic work assignment. You have a strong attention to detail and commitment to service, quality, and understanding of brand standards is essential. You always hold yourself and colleagues to the highest level of self-accountability. You are poised, proactive, professional with the highest integrity and discretion to create seamless experiences by keeping colleagues, leaders and owners informed, reassured, and delighted.
Reporting to the Association Management Manager, you support association governance, administrative, and operational duties, including support for reporting, meetings, and owner satisfaction initiatives. You anticipate owner’s needs, provide timely updates regarding residence conditions, maintenance planning, vacancies, and service coordination, and address complex or sensitive situations in a manner consistent with Sea Island hospitality expectations. You assist with oversight and coordination of owner residence services, including routine, preventive, and corrective maintenance, while collaborating cross-functionally with resort departments and approved vendors to ensure residences consistently meet brand and quality standards. This includes reviewing and preparing detailed residence conditions and arrival reports, prioritizing issues, and recommending corrective actions as appropriate. You oversee owner-related financial and administrative processes, including the preparation and review of invoices, payment postings, deposits, and financial statements. You ensure financial accuracy, compliance with established policies, and transparency in owner billing while maintaining organized records to support efficient retrieval, reporting, and audit readiness. This also includes being able and available for billing or financial inquiries with the Owner’s. Working with a high degree of autonomy, you build and maintain long-term owner relationships through proactive communication, professional advocacy, and thoughtful service recovery to continue and grow Sea Island’s reputation of gracious hospitality.
You are a gracious ambassador for Sea Island with every interaction. You support all team members in providing friendly, attentive, and timely Five Star guest service. You live and share your passion for genuine hospitality in your commitment to enriching lives. You will learn how to consistently uphold and ensure compliance with departmental procedures, including standards for quality, timing, attendance, appearance. You follow and ensure all Sea Island safety protocols are consistently met. You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately. You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed. You are proactive in aiding when needed and are willing to help with other areas or duties as requested. You are willing and can timely execute other duties as delegated by leadership.