Owner Services Manager - Cottages (Exempt)

Sea Island Company; Saint Simons Island (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Sea Island Company seeks a detail-oriented owner services accountant who thrives at the intersection of hospitality and accounting. You will bring analytical thinking, organization, and responsive communication to balance priorities and meet monthly deadlines, upholding integrity and discretion in handling confidential information.

You will support daily Owner Accounting operations, ensure accurate owner statements, payments, reconciliations, and data entry, while collaborating with Accounting,

Job description

You play a vital role in the unique intersection of hospitality and accounting, where exceptional owner service is supported by financial accuracy and attention to detail. You thrive in an environment that requires analytical thinking, organization, and responsive communication while balancing multiple priorities and meeting critical monthly deadlines. You are positive, self-motivated, and detail-oriented, with an enthusiastic attitude, the highest level of integrity, and the ability to handle confidential information with discretion. You are dependable, resourceful, and naturally curious, taking initiative to learn, identify opportunities for improvement, and resolve discrepancies before they become issues. You demonstrate patience, empathy, and professionalism when working with property owners and internal partners, collaborating effectively with Accounting, Guest Services, and Owner Services while building positive relationships with individuals of varying backgrounds and personalities. You are generous with your support, willingly assist wherever needed, and take pride in following through to resolve service issues in a timely and positive manner. Through your commitment to accuracy, collaboration, and continuous improvement, you help build trust, enhance operational efficiency, and deliver an exceptional Owners experience.

You support the daily operations of the Owner Accounting team by ensuring the accurate and timely completion of owner statements, reporting, payment processing, account maintenance, reconciliations, recordkeeping, and data entry while responding professionally to owner and internal inquiries. As your knowledge and experience grow, you gain exposure to month-end close activities, financial reporting, accounting systems, and continuous process improvements, developing a comprehensive understanding of Owner Services Accounting and its partnership with Owner Services, Guest Services, and the broader Accounting team. Success in this role requires exceptional attention to detail, sound organizational skills, intellectual curiosity, and a commitment to delivering responsive, accurate service. Every interaction and every transaction contribute to building Owner confidence, protecting the integrity of financial information, and delivering the seamless ownership experience and personalized service our Owners have come to expect.

You are a gracious ambassador for Sea Island with every interaction. You demonstrate a passion for genuine hospitality and a commitment to enriching the lives of our team members, club members, guests, and the community. You will consistently uphold departmental standards for quality, timing, attendance, and appearance, while ensuring compliance with all Sea Island safety protocols. You are proactive and responsive and addresses maintenance or tidiness issues when they arise and collaborate across departments to help resolve them promptly and positively. You are flexible and willing to assist with other duties as requested, contributing to a collaborative and high-performing team. You are willing and can timely execute other duties as delegated by leadership.