Assistant Manager Otsego

Goodwill Industries of Southwestern Michigan; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of Southwestern Michigan is seeking a Full Time Otsego Assistant Store Manager to oversee daily store operations, supervise staff, and drive sales in a community-focused retail setting.

The role requires strong leadership, cash-handling experience, and excellent communication with customers and team members. You will train and motivate associates to meet performance goals while upholding Goodwill's mission and standards.

Qualifications

• Demonstrated leadership and coaching abilities with a track record of team development.
• Experience handling cash with accuracy and secure procedures.
• Strong communication and interpersonal skills for customers and staff.
• Ability to train, motivate and supervise retail staff to meet goals.
• Experience in merchandising and achieving sales objectives.

Responsibilities

• Supervise, train and coach team members to achieve store goals.
• Demonstrate competence across store operations and duties.
• Collaborate with staff to meet/exceed sales, service, and production targets.
• Maintain inventory levels and proper stock rotation.
• Oversee cash handling procedures and financial controls.
• Adhere to safety and retail guidelines; perform additional duties as needed.

Skills

Leadership

Cash handling

Customer service

Team training

Communication

Problem solving

Merchandising

Education

High school diploma or equivalent

College coursework preferred

Job description

Goodwill Industries of Southwestern Michigan

Full Time Otsego Assistant Store Manager

WHY WORK FOR GOODWILL?

Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling.

ABOUT OUR ORGANIZATION

Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.

Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do.

It is the responsibility of the Assistant Store Manager to assist in the daily operation of retail store and production according to established procedures; work to meet sales and production goals, develop team members, practice and model agency’s core values of Success, Collaboration, People and Productivity.

Essential Duties, Responsibilities and Functions

• Supervise, train and coach team members so they perform to the highest level of their abilities
• Demonstrate competence in all levels of jobs performed in the store
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices
• Maintain proper in-store stock levels of merchandise and stock rotation
• Oversee all aspects of Cash Handling procedures
• Follow all safety and retail guidelines and procedures
• Perform any additional duties needed to ensure smooth, profitable operation of the facility

Required Knowledge, Skills and Abilities

Demonstrated competence in interpersonal relations, leadership and problem solving

Demonstrated experience in cash handling

Strong reading, writing, speaking and communication skills

Ability to train and explain processes to others

Ability to motivate self and others

Previous supervisory experience preferred

Previous retail and merchandising experience preferred

Education

High school diploma or equivalent required

Additional college coursework preferred

Physical Requirements

Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing

Other

Must be able to work a variety of hours in order to close or open the store

Must have a reliable vehicle in order to conduct required off-site agency business

Must possess a valid motor vehicle operator license

Must pass a pre-employment drug screen and theft-related background check

Goodwill Industries of Southwestern Michigan