Assistant Manager, Order Management

Takasago International (Singapore) Pte Ltd; Pioneer (OH); Presencial; USD 70 000 - 95 000; Tempo integral

Resumo da oferta

Takasago International (Singapore) Pte Ltd is seeking an Assistant Manager, Order Management to lead the Order Management team in our Fragrance business. You will ensure accurate end-to-end order processing, drive cross-functional collaboration, and deliver exceptional customer service while supporting business objectives.

You will oversee the order fulfillment process, work with Production Planning, Material Management, Logistics, and other stakeholders, and serve as a key customer contact to

Qualificações

• Bachelor's degree in business administration, supply chain management, logistics, or related field.
• Minimum 5 years of experience in order management, customer service, or supply chain, with supervisory experience preferred.
• Advanced Excel skills and working knowledge of SAP.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities to engage with customers and stakeholders.
• Ability to work effectively in a fast-paced environment.

Responsabilidades

• Lead and oversee the Order Management team to ensure adherence to established order processing procedures and service standards.
• Ensure customer orders are processed accurately and within agreed timelines.
• Coordinate with Production Planning, Material Management, Logistics, and other stakeholders to ensure successful order fulfillment.
• Monitor order status and proactively address potential supply, production, or delivery challenges.
• Communicate promptly and professionally with customers when order commitments cannot be met and provide appropriate solutions.
• Drive effective problem-solving and implement corrective actions to minimize service disruptions.
• Collaborate with Customer Service teams across regional affiliates to ensure consistent service delivery and customer satisfaction.
• Monitor key performance indicators (KPIs) and identify opportunities for process improvements.
• Foster a high-performance, customer-centric, and collaborative team culture.

Conhecimentos

Leadership

Communication

Analytical thinking

Problem solving

Teamwork

Stakeholder management

Ownership

Formação académica

Bachelor's degree in business administration

Bachelor's degree in supply chain management

Bachelor's degree in logistics

Ferramentas

Microsoft Excel

SAP

Descrição da oferta de emprego

About the role

We are seeking a proactive and customer-focused Assistant Manager, Order Management to lead the Order Management team within our Fragrance business. This role is responsible for ensuring efficient and accurate execution of customer orders, driving cross-functional collaboration, and delivering excellent customer service while supporting business and operational objectives. The successful candidate will oversee the end-to-end order fulfillment process, work closely with internal stakeholders, and act as a key point of contact for customers to ensure timely order delivery and effective issue resolution.

Key responsibilities

• Lead and oversee the Order Management team to ensure adherence to established order processing procedures and service standards.
• Ensure customer orders are processed accurately and within the agreed timelines.
• Coordinate closely with Production Planning, Material Management, Logistics, and other stakeholders to ensure successful order fulfillment.
• Monitor order status and proactively address potential supply, production, or delivery challenges.
• Communicate promptly and professionally with customers when order commitments cannot be met and provide appropriate solutions.
• Drive effective problem-solving and implement corrective actions to minimize service disruptions.
• Collaborate with Customer Service teams across regional affiliates to ensure consistent service delivery and customer satisfaction.
• Monitor key performance indicators (KPIs) and identify opportunities for process improvements.
• Foster a high-performance, customer-centric, and collaborative team culture.

About you

• Bachelor's degree in business administration, Supply Chain Management, Logistics, or a related discipline.
• Minimum 5 years of relevant experience in Order Management, Customer Service, Supply Chain, or a related function, with supervisory experience preferred.
• Advanced proficiency in Microsoft Excel and good working knowledge of SAP.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to engage effectively with customers and internal stakeholders.
• Strong teamwork and stakeholder management capabilities.
• Fast learner with a proactive mindset and strong sense of ownership.
• Mature, resilient, and able to perform effectively in a dynamic and fast-paced environment.

Benefits

• Opportunity to lead and develop a critical business function.
• Regional exposure through collaboration with international affiliates.
• Dynamic and collaborative work environment.
• Professional growth and development opportunities.