Sales Support Manager

TA Resources LLC; Libertyville (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Comprehensive benefit package

Job summary

A specialized staffing firm is seeking a Sales Support Manager in Libertyville, IL. This role entails managing a team that interacts with top-tier sales executives and clients to enhance business growth. Ideal candidates will have a bachelor’s degree and 5-7 years of experience in client service or sales. The position demands strong organizational and communication skills, with adept knowledge of CRM systems and Microsoft Office Suite. Competitive salary and benefits offered.

Qualifications

• Requires 5-7 years of relevant experience in Client Service, Sales, or Marketing.
• Excellent ability to work with others in a team environment.
• Must possess extreme attention to detail and be highly organized.
• Must possess extreme attention to detail.
• Extremely organized and able to multi-task.
• Deadline oriented with the ability to work well under pressure.
• Excellent Excel capabilities. Advanced Word and PowerPoint capabilities.

Responsibilities

• Oversee Account Executive and internal support team.
• Ensure timely entry of Project Briefs for sales account executives.
• Monitor progress and deadlines of all ongoing projects.
• Provide support in tracking timelines and final ship dates of Project Briefs
• Support any additional meeting needs in conjunction with Marketing and Fragrance Development
• Monitor the status, progress, and deadlines of all ongoing projects by aligning on timeline in Project Briefs directly with Fragrance Development and Marketing
• Ensure tracking information and project timeline updates are relayed to customers, and clear updates on project stages, delays, or completions are relayed to account executives.
• Work with Regulatory to ensure documentation required for project briefs is received on a timely basis
• Serve as a resource for troubleshooting, guidance and decision making on complex or escalated issues
• Assist in meeting preparation (agendas, recaps, follow-ups)
• Track the frequency of project briefs submitted per client.
• Report increases, decreases, or gaps in client engagement, offering insights to the AE.
• Track project wins, lost opportunities, and reasons for outcomes.
• Track win/losses by establishing monthly recaps with direct sales executives to document win/loss on project briefs
• Report to sales executives and executive leadership increases and decreases in project brief activities
• Lead onboarding sessions for new hires, ensuring a smooth transition into the team and company culture.
• Deliver ongoing training and skill development sessions in client communications, CRM usage and processes.
• Provide one-on-one mentorship and coaching to new and existing team members to reinforce performance standards and improve productivity.
• Collaborate with Account Executives and Executive Management to identify training needs and improve existing onboarding processes.
• Review existing workflows and identify opportunities to streamline tasks and eliminate inefficiencies.
• Develop and implement standard operating procedures to improve consistency and accuracy.
• Leverage feedback from other departments to recommend process enhancements
• Performs other duties as assigned.

Skills

Attention to detail

Excellent communication skills

Organizational skills

Excel capabilities

Ability to multi-task

Education

Bachelor's degree

Tools

CRM systems

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

At TA Resources we've re-imagined traditional staffing and HR outsourcing with Small Businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for a Sales Support Manager for our client located in Libertyville, IL.

Our client is not just a fragrance and flavor house; they are the pioneers of perfumery, taste, and malodor abatement excellence. Their cutting-edge technology and trendsetting creations are poised to captivate your senses like never before.

If you possess a discerning nose, an appreciation for the artistry of perfumery, and an unquenchable thirst for extraordinary scents, your dream opportunity has arrived! Join our client and be part of a journey where imagination knows no bounds, and scent becomes an unforgettable experience.

Job Description

The Sales Support Manager will manage a team of SDS members who work directly with top-tier sales executives, clients, and supporting business departments to drive company growth by increasing effective business activity and opportunities. The Sales Development Support team is essential in delivering best-in-class response times with our sales executives, supporting teams, and clients. The SDS team plays an integral part in managing the flow of marketing and sales information from the point of project brief entry through final fragrance selection, coordinating components and marketing materials, packaging, regulatory documents, tracking on time shipments and following up on project briefs to measure the BAC success (hit) ratio.

The Sales SupportManager will help the team guide and direct current procedures that foster efficiency, enter information into our customer resource management system, and communicate project brief progress with executive management. You will support the creative process alongside the sales executive team, fragrance development, R&D, applications, logistics, customer service, regulatory, and quality control.

The Sales Support Managerrole will maintain a high-level overview of all team members open Project Briefs, ensuring deadlines and priorities are clearly managed. Requires attention to detail, excellent communication, a sense of urgency, and ability to forecast future needs of the client or sales executive is a must to be successful in the position.

Job Responsibilities

• Oversee Account Executive (AE) & Internal Support
• Provide leadership and day-to-day support
• Ensure the SDS team enters Project Briefs for their assigned sales account executives, on an accurate and timely basis.
• Provide support in tracking timelines and final ship dates of Project Briefs
• Support any additional meeting needs in conjunction with Marketing and Fragrance Development
• Monitor the status, progress, and deadlines of all ongoing projects by aligning on timeline in Project Briefs directly with Fragrance Development and Marketing
• Ensure tracking information and project timeline updates are relayed to customers, and clear updates on project stages, delays, or completions are relayed to account executives.
• Work with Regulatory to ensure documentation required for project briefs is received on a timely basis
• Serve as a resource for troubleshooting, guidance and decision making on complex or escalated issues
• Assist in meeting preparation (agendas, recaps, follow-ups)

Opportunity Tracking & Reporting

• Track the frequency of project briefs submitted per client.
• Report increases, decreases, or gaps in client engagement, offering insights to the AE.
• Track project wins, lost opportunities, and reasons for outcomes.
• Track win/losses by establishing monthly recaps with direct sales executives to document win/loss on project briefs
• Report to sales executives and executive leadership increases and decreases in project brief activities

Training & Onboarding

• Lead onboarding sessions for new hires, ensuring a smooth transition into the team and company culture.
• Deliver ongoing training and skill development sessions in client communications, CRM usage and processes.
• Provide one-on-one mentorship and coaching to new and existing team members to reinforce performance standards and improve productivity.
• Collaborate with Account Executives and Executive Management to identify training needs and improve existing onboarding processes.

Process Improvement & Efficiency

• Review existing workflows and identify opportunities to streamline tasks and eliminate inefficiencies.
• Develop and implement standard operating procedures to improve consistency and accuracy.
• Leverage feedback from other departments to recommend process enhancements
• Performs other duties as assigned.

Required Education and Experience

• A bachelors degree is required.
• 5 -7 years relevant experience in Client Service, Sales, Marketing, or another similar field.
• Excellent ability to work with others.
• Must possess extreme attention to detail.
• Extremely organized and able to multi-task.
• Deadline oriented with the ability to work well under pressure.
• Excellent Excel capabilities. Advanced Word and PowerPoint capabilities

Cognitive (Reasoning)

• Apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, visual, or schedule form.

Communication

• Vocalize and explain detailed data and problem-solve, both in-person and by telephone.
• Must have Excellent communication skills (both verbal and written).
• Compose routine correspondence on your own initiative.
• Make comprehensive notes in English.
• May involve a large volume of such composition.
• Must have the ability to work well under pressure.

Physical Capabilities

• Must be able to lift 15lbs onto waist high shelves.
• Must be able to lift and carry a min of 15lbs.

Compensation

• Competitive market-based salary; commensurate with experience
• Competitive benefit package and 401(k) match