Operations Professional - Chestnut Hill

Tiffany & Co; Northern (KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Tiffany & Co. Chestnut Hill seeks an Operations Professional to anchor back-of-house operations, coordinating with sales, management and clients to drive service excellence and store profitability.

Responsibilities include order fulfillment, inventory management, shipping, and ensuring merchandise delivery with the Tiffany Touch, while maintaining the brand’s tradition of craftsmanship and exceptional client experiences.

Qualifications

• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

• The Operations Professional is the heart of the back of house operations in a Tiffany store.
• The Operations Professional has strong communication and problem solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability.
• Duties include providing exceptional client service, order fulfillment, inventory management, and ensuring merchandise is delivered.
• Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
• Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.

Job description

Operations Professional - Chestnut Hill, MA

Chestnut Hill, MA, United States

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability

Responsibilities

The Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability. Duties include providing exceptional client service, order fulfillment, inventory management, and ensuring merchandise is delivered; all with the Tiffany Touch.

Sales

Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture data during client interactions to cultivate new and existing clients. Effectively handle internal and external phone and e‑mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.

Service

Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.

Operational Excellence

Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.Partner and communicate effectively with Sales Professionals, management and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.

Qualifications

Required Qualifications

• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

The hiring range for this positition ranges from $21.25 - $28.75. The rate of pay offered will be dependent upon the candidate's relevant skills and experience.