Assistant Manager, Material Operations

LVMH; New York (NY); On-site; USD 71,000 - 96,000; Full time

Job summary

Tiffany & Co. in New York City seeks an Assistant Manager to oversee day-to-day operations of the Material Operations department, partnering with the department Manager.

The role ensures repair orders, parts flow, and customer repairs are managed efficiently. You will lead staff, monitor schedules, support process improvements, and foster a safe, high-quality work environment while aligning with the luxury brand's standards.

Qualifications

• 3 years business experience with management background.
• Ability to work without constant direction.
• Demonstrated ability to identify and provide resolution for areas of improvement.
• Excellent organizational abilities to manage and prioritize multiple tasks.
• Strong English communication skills.
• Flexibility with schedule and overtime during holiday season.

Responsibilities

• Manage day-to-day operations of Material Operations department with the department Manager.
• Oversee repair orders and parts flow both systematic and physical.
• Oversee repair estimate pricing and timing for customers.
• Provide leadership, direction, and staff development.
• Ensure schedules are updated for adequate coverage and assist with new processes.
• Implement and monitor process improvements and safety programs.

Skills

Leadership

Organizational skills

Collaboration

Problem solving

Communication

Education

Strong academic background

Tools

AS400

MIPS

Job description

The Assistant Manager is responsible for the management of all day-to-day operations of the Material Operations department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures repair orders are issued parts both systematically and physically.They are also responsible for oversight of repair estimate price and timing, and the “direct from customer” repair process.The Assistant Manager provides management support, direction, and development for staff.In addition, the Assistant Manager ensures that all schedules are properly updated to ensure adequate coverage and assists with implementation and monitoring of new processes and projects.

Key Accountabilities

Quality and service and excellence

Set goals that align with our luxury brand and meet customer expectations

Measure results through daily order reporting, production reporting, and quality monitoring

Identify obstacles/opportunities that hinder the daily success of the team

Hold the team and yourself accountable to consistently produce high-quality work

Implement and monitor process improvements

Foster a healthy and safe workplace through promoting internal wellness and safety programs

Talent Management

Provide leadership to your team by setting clear expectations and holding them accountable

Commitment to hiring top talent that can grow one or two levels

Develop our current talent by closing skill gaps to maximize staff potential through projects and stretch assignments

Effectively and appropriately manage employee performance

Collaborate with your manager to coach and develop staff; effectively delegate work

Crosstrain our department staff and facility wide to create a more flexible work environment

Fiscal Responsibility

Plan and forecast for your department taking into consideration historical trends

Financial acumen: understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate

Compliance: understand industry, corporate, and department regulations to manage the team appropriately

Workflow management: ensure all work is facilitated through the functions as applicable, managing aged and past due orders appropriately

ROI analysis: understanding the cost/benefit analysis of your actions

Contingency planning: being mindful that the business is constantly changing and your role is to provide contingency plans to still attain your financial goals

Required Qualifications:

3 years business experience with management background

Strong initiative and the ability to work without constant direction

Demonstrated ability to identify and provide resolution for areas of improvement

Excellent organizational abilities to manage and prioritize multiple tasks

Strong academic and/or business background with English language usage, grammatical, and communication skills

Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season)

High ability to collaborate, build strong business relations, and influence without direct oversight

Preferred Qualifications:

Proficiency in Tiffany & Co. computer applications (e.g. AS400, MIPS)

Experience working in an operations , technical, or luxury retail environment

Some familiarity with jewelry, watches, clocks, and silver products

Analytical experience preferred

The hiring range for this position ranges from $71,000- $96,000 annually. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.