Assistant Manager: Lead Team & Customer Experience

Plato's Closet; Toledo (OH); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Disc Replay is seeking an Assistant Manager in Toledo, OH to lead the Sales Associate team and uphold our customer-first culture. You will hire, train, and coach staff, enforce company processes, and drive KPI performance while maintaining a process-driven, people-focused environment.

You will oversee shifts, support store operations, and collaborate with the Store Manager on promotions and customer experience initiatives.

Qualifikationen

• Retail experience, preferably in a supervisory role.
• Strong customer service knowledge and standards.
• Excellent communication and interpersonal skills.

Aufgaben

• Lead, manage, and hold accountable Sales Associate team; focus on hiring, training, performance management, and processes.
• Drive exceptional customer experience and monitor feedback for improvements.
• Provide coaching, feedback, and regular performance conversations with team members.

Kenntnisse

Retail management

Customer service

Communication

Team development

Organizational skills

Multitasking

Physical stamina

Jobbeschreibung

Disc Replay is seeking an Assistant Manager in Toledo, OH to lead the Sales Associate team and uphold our customer-first culture. You will hire, train, and coach staff, enforce company processes, and drive KPI performance while maintaining a process-driven, people-focused environment.

You will oversee shifts, support store operations, and collaborate with the Store Manager on promotions and customer experience initiatives.