Retail Assistant Manager - Team Leader & Service Excellence

Plato's Closet; Livonia (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Disc Replay in Livonia, MI is seeking an Assistant Manager to lead the Sales Associate team, drive customer service excellence, and reinforce store processes. You will hire, train, coach, and manage performance while upholding Disc Replay's core values and culture.

Responsibilities include overseeing daily operations, supervising shifts, implementing promotions, and tracking KPIs with the Store Manager. The role demands strong communication, people leadership, and the ability to lift up to 50

Qualifications

• Retail experience with supervisory capabilities.
• Strong customer service knowledge.
• Excellent communication and interpersonal skills.
• Familiarity with Disc Replay product categories (video games, electronics, movies, collectibles).
• Ability to stand long periods and lift up to 50 lbs.

Responsibilities

• Lead the Sales Associate Team, recruiting, onboarding, mentoring, coaching, and disciplinary actions as needed.
• Provide ongoing training and feedback to the sales team.
• Foster a customer-service culture aligned with Disc Replay values.
• Oversee store operations and KPI tracking; report to Store Manager.
• Assist Store Manager with hiring, promotions, inventories, and visual merchandising.

Skills

Retail experience

Management

Customer service

Communication

Interpersonal skills

Product category familiarity

Organizational skills

Multitasking

Fast-paced environment

Lift 50 lbs

Job description

Disc Replay in Livonia, MI is seeking an Assistant Manager to lead the Sales Associate team, drive customer service excellence, and reinforce store processes. You will hire, train, coach, and manage performance while upholding Disc Replay's core values and culture.

Responsibilities include overseeing daily operations, supervising shifts, implementing promotions, and tracking KPIs with the Store Manager. The role demands strong communication, people leadership, and the ability to lift up to 50