Assistant Manager: Lead Store Team & Customer Experience

World Market; Burbank (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Flexible scheduling

Up to 30% shopping discount

Team recognition programs

Wellness resources

Anniversary & recognition programs

Hands‑on training for career growth

Medical, dental, vision insurance; 401

Employee Assistance Program

Job summary

World Market in California is hiring an Assistant Manager to lead a high‑performing team and drive sales through a customer‑first approach. You will partner with the Store Manager to align with our values, policies, and standards while developing staff and optimizing daily operations.

The role emphasizes coaching, problem solving, and maintaining brand integrity in a fast‑paced retail setting. Flexible scheduling and benefits support career growth and work‑life balance.

Qualifications

• Proven leadership experience delivering results, customer experience, and operational results in a fast‑paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de‑escalate store and customer situations effectively.
• Ability to plan and prioritize according to the needs of the business.
• Minimum of 2+ years of leadership experience in a fast‑paced specialty retail environment preferred.

Responsibilities

• Model and lead a customer‑first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values
• Analyze business trends utilizing all available reporting to problem‑solve business opportunities and take appropriate action
• Consistently exemplify, maintain, and foster the culture and values of World Market
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager
• Recruit, develop, and retain a high‑performance, customer‑focused team that aligns with our company values through training, recognition, and performance management
• Utilize all company tools and training resources to educate and validate team execution of key business functions
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

Skills

Leadership

Customer Experience

Operations

Communication

Coaching

De-escalation

Planning

Detail Orientation

Problem Solving

Decision Making

Delegation

Flex Scheduling

Job description

World Market in California is hiring an Assistant Manager to lead a high‑performing team and drive sales through a customer‑first approach. You will partner with the Store Manager to align with our values, policies, and standards while developing staff and optimizing daily operations.

The role emphasizes coaching, problem solving, and maintaining brand integrity in a fast‑paced retail setting. Flexible scheduling and benefits support career growth and work‑life balance.