Assistant Manager: Lead Shifts, Coach Team, Elevate Service

Dunkin'; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Prescription Coverage

401(k) Plan with Company Match

Paid Vacation

Job summary

DUNKIN’ / QUALITY BRAND GROUP is seeking an Assistant Manager to partner with the General Manager, lead daily operations, and deliver exceptional guest experiences in a fast-paced Dunkin environment.

You will recruit, train, coach, and develop team members, while managing scheduling, staffing, and daily priorities. This role emphasizes leadership growth within a expanding organization and rewards performance with competitive pay and benefits.

Qualifications

• QSR experience with a strong focus on guest service, speed of service, and drive-thru performance.
• Prior restaurant leadership or supervisory experience, with the ability to organize shifts and coach a team.
• Clear communication, sound judgment, and a hands-on approach to solving problems in a fast-paced environment.
• Basic math and computer skills, with the ability to support cash handling, inventory, scheduling, and cost control.
• Availability to work flexible hours, including early mornings, weekends, and holidays.

Responsibilities

• Lead shifts and support the General Manager with scheduling, staffing, and daily priorities. Guide the team when the General Manager is away.
• Coach fast, accurate, friendly service, with a strong focus on drive-thru performance. Address guest feedback and help the team improve.
• Support inventory, ordering, cash handling, and labor management. Reduce waste, monitor results, and help achieve sales and profitability goals.
• Maintain food safety, sanitation, cleanliness, and QBG and Dunkin brand standards. Reinforce training, communicate expectations, and follow through on accountability.

Skills

Guest service

Leadership

Scheduling

Cash handling

Food safety

Job description

DUNKIN’ / QUALITY BRAND GROUP is seeking an Assistant Manager to partner with the General Manager, lead daily operations, and deliver exceptional guest experiences in a fast-paced Dunkin environment.

You will recruit, train, coach, and develop team members, while managing scheduling, staffing, and daily priorities. This role emphasizes leadership growth within a expanding organization and rewards performance with competitive pay and benefits.