Pet Care Center Lead - Growth & Impact

Petco; Boulder (CO); On-site; USD 36,000 - 55,000; Full time

Job summary

Petco is seeking an Assistant Manager to lead a Pet Care Center, supporting the General Manager and delivering exceptional service to pets, customers, and partners. You will lead, coach, and develop store teammates, drive daily operations, achieve sales and service goals, monitor performance, and coordinate inventory, merchandising, and events.

This full‑time role requires 2+ years of retail leadership, strong communication, and a passion for animals; flexibility to work evenings, weekends, and

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem‑solving and decision‑making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point‑of‑sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Lead store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and development of store partners.
• Provide coaching, feedback, and recognition to strengthen performance.
• Maintain a clean, organized store that reflects Petco's brand and values.
• Drive daily store operations and meet sales/service goals.
• Monitor store performance and share insights with the General Manager.
• Assist with inventory control, merchandising, and promotions.
• Step into leadership responsibilities and decision‑making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail experience

Supervisory experience

Team leadership

Problem solving

Communication

POS systems

MS Office

Animal knowledge

Tools

POS systems

Microsoft Office

Job description

Petco is seeking an Assistant Manager to lead a Pet Care Center, supporting the General Manager and delivering exceptional service to pets, customers, and partners. You will lead, coach, and develop store teammates, drive daily operations, achieve sales and service goals, monitor performance, and coordinate inventory, merchandising, and events.

This full‑time role requires 2+ years of retail leadership, strong communication, and a passion for animals; flexibility to work evenings, weekends, and