Assistant Manager: Lead Operations & GM-in-Training

Crumbl-Cookies-Franchises-1; Carrollton Township (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Crumbl is seeking an Assistant Manager to support the General Manager in directing daily store operations. This role requires leadership experience, strong communication, and the ability to work under pressure in a fast-paced environment.

The position offers a base pay of $17/hour plus monthly and quarterly bonuses tied to KPIs, with a clear path toward a General Manager-in-Training role and future advancement within Crumbl.

Qualifications

• At least 3 years of food/restaurant experience, including actual management experience for at least 1 year.
• High school diploma or equivalent.
• Valid driver's license, with reliable transportation.
• Able to work extended hours during critical project phases.
• Able to work in a fast-paced environment, often as the decision-maker.
• Good knowledge of different business functions.
• Strong leadership qualities with excellent communication and interpersonal skills.
• Highly organized and a meticulous attention to detail.
• Strong work ethic with a proactive nature.
• Able to stand for extended periods of time.
• Able to lift, carry, or push/pull up to 50 lbs.

Responsibilities

• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Keeping up-to-date on Crumbl best practices, by way of weekly Crumbl webinars and other resources.
• Training lower-level managers and staff on "The Crumbl Way" on a regular basis.
• Hiring employees and managing staff scheduling.
• Managing inventory of cookie ingredients and various store supplies.
• Improving revenue, with an emphasis on increasing Average Order Value.
• Minimizing operational costs, where possible, to maintain strong profit margins.
• Evaluating employee performance and productivity.

Skills

Leadership

Communication

Team motivation

Organization

Customer service

Decision making

Problem solving

Education

High school diploma or equivalent

College degree in business management, culinary arts, communications or related field

Job description

Crumbl is seeking an Assistant Manager to support the General Manager in directing daily store operations. This role requires leadership experience, strong communication, and the ability to work under pressure in a fast-paced environment.

The position offers a base pay of $17/hour plus monthly and quarterly bonuses tied to KPIs, with a clear path toward a General Manager-in-Training role and future advancement within Crumbl.