Assistant Manager - Lead Loans, Training & Customer Experience

OneMain Financial Group; Tega Cay (SC); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) matching

Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time

Job summary

OneMain Financial Group is seeking an Assistant Manager to support Branch Managers in driving sales and collections while delivering exceptional customer experiences. This role focuses on leading staff, underwriting decision making, and coaching team members to develop future leadership within the branch network.

The position emphasizes relationship building with customers, presenting financial solutions, and ensuring regulatory compliance throughout the loan life cycle.

Qualifications

• HS Diploma/GED
• Proven experience in achieving established business goals and objectives
• Experience in financial services leadership
• Current insurance licensure in state

Responsibilities

• Deliver results related to individual and branch sales and collections goals as well as customer expectations
• Develop new relationships – and maintain existing relationships - working with customers throughout the loan process and loan life cycle
• Present financial solutions, based on customer needs, that meet their goals
• Present customers with optional insurance productsavailable
• Educate customers on the terms and conditions of their loan to ensure a clear understanding
• Learn how to utilize credit underwriting techniques and sales tools
• Manage the life cycle of the loan, including closing loans, collections activities, complying with all laws and regulations
• Assist in the training and coaching of Branch Team Members and provide interim leadership in Branch Manager absences

Skills

Leadership

Sales leadership

Customer relationship management

Communication

Education

HS Diploma/GED

Bachelor’s degree (preferred)

Job description

OneMain Financial Group is seeking an Assistant Manager to support Branch Managers in driving sales and collections while delivering exceptional customer experiences. This role focuses on leading staff, underwriting decision making, and coaching team members to develop future leadership within the branch network.

The position emphasizes relationship building with customers, presenting financial solutions, and ensuring regulatory compliance throughout the loan life cycle.