Assistant Manager: Lead Guest Experience & Team Growth

Zax LLC; Seneca (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Zax LLC is expanding with opportunities for an Assistant Manager to oversee daily restaurant operations and ensure a high-quality guest experience. You will lead a team, coach staff, and maintain standards in service, food quality, and safety.

Join a fast-paced environment where you’ll implement schedules, drive performance, and contribute to a positive culture while ensuring compliance with local laws and company policies.

Qualifications

• Must be 18 years or older.
• Must have a valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• 1-3 years management experience required.
• Restaurant management experience preferred.

Responsibilities

• Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification.
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
• Ensure team members receive proper training including ongoing coaching and development.
• Create an effective work schedule following company standards and local laws.
• Plan and delegate shift assignments including communicating expectations and adjusting as needed.
• Supervise, provide leadership, and coach team members to perform at their highest level and achieve quarterly goals.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Communicate performance concerns to your General Manager.
• Assist with performance reviews and mentor and develop team members.
• Create and maintain a positive culture and healthy team morale through recognition.
• Handle and report guest and team member complaints/concerns timely and respectfully.
• Ensure processes, policies, and procedures are followed throughout daily operations.
• Maintain compliance with all guidelines and laws.
• Utilize management tools and keep neat, accurate records.
• All other duties necessary to ensure restaurant operations function properly.

Skills

Leadership

Team management

Communication

Customer service

Job description

Zax LLC is expanding with opportunities for an Assistant Manager to oversee daily restaurant operations and ensure a high-quality guest experience. You will lead a team, coach staff, and maintain standards in service, food quality, and safety.

Join a fast-paced environment where you’ll implement schedules, drive performance, and contribute to a positive culture while ensuring compliance with local laws and company policies.