Assistant Manager: Lead a Customer-First Team

Socket.dev; Annapolis (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Flexible scheduling

Disocunt discount on products

Team recognition programs

Wellness resources

Training for career growth

Benefits: Medical, Dental, Vision, 401

Job summary

World Market is hiring an Assistant Manager to lead a high-performing team, drive sales, and uphold our customer-first standards. In partnership with the Store Manager, you will model World Market values, train staff, and ensure adherence to brand policies and operational standards.

You will oversee areas such as Customer Experience, Freight Flow, Operations and Merchandising based on business needs and your experience. Flexible scheduling may be required to support store needs.

Qualifications

• Proven leadership experience delivering results in a fast-paced specialty retail environment.
• Effective communication and adaptability.
• Ability to coach associates in the moment.
• Ability to de-escalate store and customer situations effectively.
• Ability to plan and prioritize according to business needs.
• Strong sense of urgency.
• Attention to detail.
• Creative problem solving.
• Sound decision-making skills.
• Effective delegation skills.
• Ability to execute daily priorities efficiently.
• Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment preferred.
• Ability to work a flexible schedule, including nights, weekends and holidays, based on business needs.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
• Minimum age: 21 years

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action
• Consistently exemplify, maintain, and foster the culture and values of World Market
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management
• Utilize all company tools and training resources to educate and validate team execution of key business functions
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

Skills

Leadership

Customer experience

Communication

Coaching

De-escalation

Prioritization

Urgency

Attention to detail

Problem solving

Decision making

Delegation

Daily task execution

Leadership (2+ years)

Flexible schedule

Physical stamina

21+ years old

Job description

World Market is hiring an Assistant Manager to lead a high-performing team, drive sales, and uphold our customer-first standards. In partnership with the Store Manager, you will model World Market values, train staff, and ensure adherence to brand policies and operational standards.

You will oversee areas such as Customer Experience, Freight Flow, Operations and Merchandising based on business needs and your experience. Flexible scheduling may be required to support store needs.