Assistant Manager (Information & Communications Technology)

Malta Communications Authority; Indiana (PA); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Up to 15% performance bonus

€1,480 communication allowance

Health insurance

Job summary

Malta Communications Authority is seeking an Assistant Manager (ICT) to safeguard uptime of the MCA information system and coordinate ICT support personnel. You will liaise with third-party providers and assist management in delivering ICT services and projects.

The role requires a strong background in Windows Server, SharePoint, SQL Server, AD, and 365, plus familiarity with virtualization and cloud tech. English communications are essential, Maltese preferred; hybrid duties and procurement

Qualifications

• Bachelor's degree in computer science or MIS with 6 years industry experience or Master's degree with 5 years experience.
• Microsoft Certified Systems Administrator or CompTIA certification will be considered an asset.
• Recent vendor-level certifications from Cisco, HP, IBM, etc. are assets.
• Strong knowledge of Microsoft technologies including Windows Server, SharePoint and SQL Server, Active Directory and Microsoft 365.
• Familiarity with virtualization and cloud technologies.
• General knowledge of networking technologies.
• Excellent written and verbal English; Maltese preferred.

Responsibilities

• Ensure availability, confidentiality and integrity of MCA ICT systems.
• Oversee IT function to minimize disruption of network, server and telephony administration.
• Troubleshoot system and network issues promptly.
• Maintain IS policies, infrastructure documentation and user guidelines.
• Design and implement a current IT/IS data strategy and policy for the MCA.
• Maintain an inventory of IT assets (hardware and software).
• Implement patch management and ensure systems are patched to industry levels.
• Maintain third-party agreements and supplier management.
• Provide feedback for system improvements to enhance efficiency.
• Drive ICT procurement including market analysis, tenders and adjudication.
• Ensure ICT systems are available to users with proactive monitoring.
• Manage website maintenance; represent MCA at local, European and international fora.

Skills

Communication skills

English proficiency

Virtualization & cloud tech

Networking knowledge

Documentation in English

Interpersonal skills

Education

Bachelor's degree in CS or MIS MQF 6

Master's degree in CS or MIS MQF 7

Tools

Windows Server

SharePoint

SQL Server

Active Directory

Microsoft 365

Vendor certifications (Cisco/HP/IBM)

Job description

Career Opportunity: Assistant Manager (Information & Communications Technology)

Prime focus of position

• Ensures ICT systems’ operational continuity by safeguarding continued uptime of the whole MCA information system.
• Provides Level 2 direction and support as required following escalation by ICT personnel.
• Coordinates the work and day-to-day management of ICT support personnel within the Authority.
• Acts as the primary liaison between the MCA and third-party providers supplying MCA with ICT related products and services.#
• Assists management in the on-going delivery of ICT services to the MCA.
• Manages the implementation of ICT related projects and initiatives from inception to on-going maintenance and support.

Main Responsibilities

• Takes primary responsibility for the availability, confidentiality and integrity of MCA ICT systems.
• Overseeing the IT function to ensure minimal disruption including network, server and telephony administration.
• Troubleshooting system and network issues in a timely manner.
• Maintaining IS policies and procedures, upkeep of infrastructure documentation and user guidelines.
• Designs and manages the implementation of an up-to-date IT/IS data strategy and policy for the MCA.
• Maintains an updated inventory of all IT assets, both hardware and software, as used by the Authority.
• Creates and implements an on-going patch management process and supporting system to ensure all IT systems are properly patched-up to industry accepted levels.
• Ensures all support and subscription agreements by third party providers are properly maintained over time.
• Provides continuous feedback to management by proposing system improvements to ameliorate the overall efficiency of the Authority.
• Devises and carries out a solid information security policy and process to maintain system stability and integrity at all times.
• Keeps abreast of developments related to ICT technologies in general and ICT systems used by the MCA in particular by adopting a continuous learning process that may include vendor level certifications.
• Drives forward any procurement that is related to ICT systems within the Authority including market analysis, tender drafting, tender adjudication and supplier management.
• Ensures all ICT systems are available to the users at all times through proactive monitoring and maintenance of the said systems.
• Manages website maintenance as required.
• Represents the MCA in local, European and international fora if / as needed.

Management

• Assists management with budgeting for ICT systems procurement, maintenance and support.
• Manages and delivers assigned projects from inception to completion.
• Supervises and coordinates MCA ICT personnel.
• Designs and implements ICT project activities in accordance with agreed plans and MCA project management procedures.
• Manages and implements procurement procedures in accordance with MCA procedures.
• Advise on new initiatives and work plans leading to the achievement of objectives relating to the Unit’s processes/functions.

Qualifications / Skills Required

• Either of the following:
• Bachelor's degree (MQF Level 6) in computer science or management information systems from an accredited college or university or a comparable vocational or technical education plus 6 years industry experience, OR
• Master's degree (MQF Level 7) in computer science or management information systems from an accredited college or university or a comparable vocational or technical education plus 5 years industry experience.
• Microsoft Certified Systems Administrator or CompTIA certification will be considered as an asset.
• Recent (less than 2 years) achievement of vendor level certifications from vendors like Cisco, HP, IBM, etc. will be considered as an asset.
• Good knowledge of Microsoft technologies including Windows Server, SharePoint and SQL Server, Active Directory and Microsoft 365.
• Familiarity with diverse virtualization and cloud technologies.
• General knowledge of networking technologies.
• Strong written and verbal communication skills in English and preferably Maltese.
• Ability to create clear and concise documentation in English.
• A responsible, methodical and organised approach.
• Excellent verbal and written communication and interpersonal skills.

Salary Bracket Is Between €37,925 – €48,460. Also Included

• Up to 15% performance bonus
• €1,480 communication allowance
• Health insurance

Closing On: Tuesday 1st September 2026

MCA Reference: Jobsplus Permit No - 677/2026