Assistant Manager I

Goodwill Industries of Tulsa; Owasso (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of Tulsa in Owasso, OK, seeks an Assistant Manager I to support the Store Manager in hitting sales targets and ensuring top-notch customer service. You will supervise sales associates, manage daily operations, and uphold store policies.

You will also help develop merchandising and promotional initiatives to drive traffic and strengthen store performance at this location.

Qualifications

• Retail environment experience with supervisory/assistant management
• Strong leadership and communication skills to motivate a team
• Excellent customer service and relationship-building skills
• Proficiency with point-of-sale systems and retail software
• Ability to work evenings, weekends, and holidays

Responsibilities

• Assist the Store Manager in achieving sales targets and KPIs with effective sales strategies
• Oversee daily store operations including opening/closing, cash handling, and inventory management
• Supervise and train sales associates to deliver exceptional customer service and meet goals
• Maintain a clean, organized store with proper merchandising and stock levels
• Contribute to development and execution of marketing and promotional activities to drive traffic and sales

Skills

Leadership

Communication

Customer service

POS proficiency

Flexible schedule

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Job description

About The Role

As an Assistant Manager I in the Retail Trade industry, you will play a crucial role in supporting the overall operations and success of the store. Your main objective will be to assist the Store Manager in achieving sales targets, maintaining high levels of customer satisfaction, and ensuring the smooth functioning of daily operations. You will be responsible for overseeing the store in the absence of the Store Manager, managing a team of sales associates, and ensuring that all store policies and procedures are followed. Additionally, you will contribute to the development and implementation of strategies to drive sales and improve the overall performance of the store.

Job Description

As an Assistant Manager I in the Retail Trade industry, you will play a crucial role in supporting the overall operations and success of the store. Your main objective will be to assist the Store Manager in achieving sales targets, maintaining high levels of customer satisfaction, and ensuring the smooth functioning of daily operations. You will be responsible for overseeing the store in the absence of the Store Manager, managing a team of sales associates, and ensuring that all store policies and procedures are followed. Additionally, you will contribute to the development and implementation of strategies to drive sales and improve the overall performance of the store.

Minimum Qualifications

• Previous experience in a retail environment, preferably in a supervisory or assistant management role.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent customer service skills, with a focus on building and maintaining positive customer relationships.
• Proficiency in point-of-sale systems and other retail software.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Bachelor's degree in Business Administration or a related field.
• Experience in visual merchandising and store layout design.
• Knowledge of inventory management and loss prevention techniques.
• Experience with sales forecasting and budget management.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Assist the Store Manager in achieving sales targets and KPIs by implementing effective sales strategies and providing exceptional customer service.
• Oversee the daily operations of the store, including opening and closing procedures, cash handling, and inventory management.
• Supervise and train a team of sales associates, providing guidance and support to ensure they deliver excellent customer service and meet sales goals.
• Maintain a clean and organized store environment, ensuring merchandise is properly displayed and stocked.
• Contribute to the development and implementation of marketing and promotional activities to drive customer traffic and increase sales.

Skills

In this role, you will utilize your strong leadership and communication skills to effectively manage a team of sales associates and ensure the store operates smoothly. Your customer service skills will be essential in providing exceptional service to customers and building positive relationships. Proficiency in point-of-sale systems and other retail software will enable you to efficiently handle transactions and manage inventory. Additionally, your ability to work a flexible schedule will allow you to adapt to the changing needs of the store. Preferred qualifications such as a degree in Business Administration or experience in visual merchandising will further enhance your ability to drive sales and create an appealing store environment.