Assistant Manager, Hospitality & Guest Experience

Workstream; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Workstream in Charlotte, NC seeks an Assistant Manager to lead hospitality‑driven teams and support the General Manager in driving sales and guest satisfaction.

The role requires 1–3 years of management experience in a fast-paced restaurant, with hands-on supervision, scheduling, and training responsibilities. ServSafe and TIPS certifications are provided after training and the candidate must be able to lift 20 pounds and work 10‑hour shifts.

Qualifications

• 1-3 years of management experience in a fast-paced, full-service environment.
• ability to coach and train teams
• creates and takes initiative
• willingness to lift and carry up to 20 pounds
• has physical stamina to work minimum of 10 hours in one shift
• high school diploma or GED required. Culinary degree preferred.
• Servsafe certification (provided at completion of training)
• TIPS Certification (provided at completion of training)

Responsibilities

• Can perform, as needed, all hourly roles within the restaurant to guarantee exceptional guest experiences
• Ensures quality of all prepared meals to spec. and proper kitchen execution of breakfast, lunch, and dinner shifts to meet or exceed ticket time standards
• Coordinates with all restaurant staff to verify all checklists and restaurant needs are met
• Assists in financial success in the following areas: sales and labor goals, beverage cost, and cash handling
• collaborates with General Manager on all promotions, events, and social media requests
• Ensures positive Guest experience and follows up on Guest reviews with team
• Daily invoicing, weekly beverage orders, monthly inventory, and assist with payroll
• Maintains facility and grounds, communicates needed repairs, and monitors cleanliness

Skills

1-3 years of management experience

coach and train teams

initiative

lift up to 20 pounds

10 hour shifts stamina

Education

High school diploma or GED

Culinary degree preferred

ServSafe certification

TIPS Certification

Job description

Workstream in Charlotte, NC seeks an Assistant Manager to lead hospitality‑driven teams and support the General Manager in driving sales and guest satisfaction.

The role requires 1–3 years of management experience in a fast-paced restaurant, with hands-on supervision, scheduling, and training responsibilities. ServSafe and TIPS certifications are provided after training and the candidate must be able to lift 20 pounds and work 10‑hour shifts.