Assistant Manager - Harlem Irving Plaza, Hollister

Abercrombie & Fitch Co.; Norridge (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in Norridge, Illinois. In this multi-faceted role, you will drive sales results, oversee daily store operations, and ensure excellent customer service.

Your responsibilities will include supervising the sales floor and stockroom, conducting staffing operations, and developing non-management staff while maintaining brand standards. This position allows for career growth within the organization and encourages a promote-from-within culture.

Qualifications

• Experience in retail management or similar roles.
• Strong interpersonal and communication skills.
• Ability to analyze sales and operational data.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom operations.
• Conduct staffing and payroll management.
• Train and develop non-management staff.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.

Skills

Customer Service

Sales Performance Analysis

Team Leadership

Product Knowledge

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.