Assistant Manager - Queens Center, Hollister

Abercrombie & Fitch Co.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in New York, NY. This multifaceted role involves overseeing daily store operations, driving sales through customer service excellence, and managing staff training. The Assistant Manager will conduct opening and closing routines, supervise both the sales floor and stockroom, and ensure efficient store processes. A successful candidate will be proactive, capable of analyzing business reports, and fostering a strong company culture and values.

Qualifications

• Strong customer service skills.
• Ability to analyze sales reports for decision making.
• Experience in training and developing staff.

Responsibilities

• Perform opening and closing routines.
• Supervise sales floor and stockroom, ensuring excellent customer service.
• Conduct staffing and scheduling operations.
• Train and develop non-management staff.
• Demonstrate product knowledge and drive sales.

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.