Assistant Manager - Guest Experience & Team Leadership

ZAX Zax LLC; Newberry (SC); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

Free meals on shift

Paid time off

Paid holidays

Pay recognition program

Employee referral program

Advancement opportunities

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Descripción de la vacante

Zaxbys in Newberry, SC is seeking an Assistant Manager to ensure the restaurant delivers great experiences to guests while maintaining operational standards. You will manage daily operations and lead the team to follow all processes, policies, and procedures.

The role emphasizes coaching, scheduling, and boosting guest satisfaction, with opportunities for advancement and a comprehensive benefits package.

Formación

• Must be 18 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others 1-3 years management experience required Restaurant management experience preferred

Responsabilidades

• Complete all training requirements including: Zaxbys Assistant Manager Development Plan Food Safety Certification and Manager Certification Any additional training required by Zax LLC
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Create an effective work schedule following company standards and local laws
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Other responsibilities Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly.

Conocimientos

Leadership

Organizational skills

Team coaching

Communication

Descripción del empleo

Zaxbys in Newberry, SC is seeking an Assistant Manager to ensure the restaurant delivers great experiences to guests while maintaining operational standards. You will manage daily operations and lead the team to follow all processes, policies, and procedures.

The role emphasizes coaching, scheduling, and boosting guest satisfaction, with opportunities for advancement and a comprehensive benefits package.