Assistant Manager — Lead Operations & Guest Experience

ZAX Zax LLC; Travelers Rest (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus potential

Free meals

Paid time off

Paid holidays

Early access to pay recognition

Employee referral program

Advancement opportunities

Medical insurance

Dental insurance

Vision insurance

Short/Long-term disability

Life insurance

401(k) with employer match

Job summary

Zaxbys in Travelers Rest, SC seeks an Assistant Manager to lead daily restaurant operations, ensure guest satisfaction, and uphold standards. You will oversee scheduling, coaching, and compliance while maintaining a positive team culture and safe, clean service.

The role requires 1–3 years of management experience and a commitment to training and development, with opportunities for advancement and competitive benefits.

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
• 1-3 years management experience required
• Restaurant management experience preferred

Responsibilities

• Complete all training requirements including: Zaxbys Assistant Manager Development Plan Food Safety Certification and Manager Certification
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Ensure team members receive proper training including ongoing coaching and development
• Create an effective work schedule following company standards and local laws
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• All other duties necessary to ensure restaurant operations function properly.

Skills

Leadership

Organizational skills

Team collaboration

Management experience

Job description

Zaxbys in Travelers Rest, SC seeks an Assistant Manager to lead daily restaurant operations, ensure guest satisfaction, and uphold standards. You will oversee scheduling, coaching, and compliance while maintaining a positive team culture and safe, clean service.

The role requires 1–3 years of management experience and a commitment to training and development, with opportunities for advancement and competitive benefits.