Assistant Manager Full Time - Milwaukee/Racine - Self Storage

Store Here Self Storage; Milwaukee, Racine (WI, WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Store Here Self Storage is seeking an outgoing sales and customer service oriented person to participate in growing the company. You will assist customers by phone and in-person, help them understand their storage needs, rent units, and manage payments.

Responsibilities include fielding inquiries, maintaining records, and traveling between properties. A background check and valid driver license are required to join this team in a fast-paced, customer-focused environment.

Qualifications

• Must have customer service or retail sales experience.
• Strong phone skills are critical.
• Able to travel between properties regularly.
• Must have valid driver license and reliable transportation.

Responsibilities

• Rent units to new customers and process payments.
• Assist customers by phone and in person with storage needs.
• Complete rental agreements and required documents.
• Collect rent and maintain tenant files.
• Send tenant notices and track marketing programs.
• Maintain clean, organized office and spaces.
• Travel regularly between properties to manage multiple sites.
• Pre-employment background check will be conducted.

Skills

Customer service

Sales

Phone skills

Organizational skills

Tools

Computer skills

Job description

Are you an outgoing sales and customer service oriented person who wants to really participate in the growth of a company? Do you work well independently and seek a career with great hours working with the public in a clean friendly environment?

Our company is seeking self-motivated, entrepreneurial people with great customer service, phone, organizational and sales skills. You will assist customers by phone and in-person by helping them understand their storage needs, renting units to new customers, processing payments from current tenants, answering questions and solving problems.

Your responsibilities will also include but not be limited to:

• Property and facility upkeep including grounds keeping and housekeeping
• Complete the rental agreements, receipts, insurance addendum and any other documents required for the transaction and/or reporting.
• Collection of all rent, fees and other monies owed to the business.
• Maintain tenant files utilizing computer system as provided; Prepare and mail weekly, monthly and other requested reports.
• Send required tenant legal notices
• Make courtesy and collection calls, collect past-due rent, and document these calls in the tenant files.
• Process and initiate collection services and process delinquent accounts in accordance with policy and federal and state law.
• Maintain posted office hours and preserve the office, merchandise area, common areas in a clean, organized, business-like manner.
• Keep empty storage spaces clean and ready to rent.
• Participate in the promotion and accurate tracking of marketing programs and outside tracking services i.e., telephone support centers as prescribed by Employer

• Will be required to travel between properties on a regular basis;
• Previous experience in customer service or retail sales required.
• Proficient telephone skills are critical.
• Candidate must be able to work weekends.
• Apartment, hotel or storage experience helpful but not necessary.
• Strong computer skills a plus.
• Pre-employment background check will be conducted.
• Must have valid Driver License & Own Reliable Transportation