Assistant Manager Front Office

Treasure Island Hotel Casino; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas is looking for a Front Desk Manager to ensure efficient daily operations and provide AAA four-diamond service. The candidate will be responsible for managing front desk staff, assisting with guest complaints, and running reports to maintain high service standards.

Required qualifications include experience in front desk management, excellent verbal communication skills, and the ability to handle multiple tasks in a fast-paced environment. The role requires a professional appearance and demeanor.

Qualifications

• 2 years of front desk management experience preferred.
• Good verbal communication with guests and staff required.
• Ability to multi-task and work in a fast-paced environment necessary.

Responsibilities

• Ensures daily operations of the check in/out process run efficiently.
• Manages up to 30 front desk employees in a shift.
• Assists in rectifying guest complaints and issues.

Skills

Front desk management experience

Problem-solving skills

Verbal communication

Ability to multi-task

Tools

Lodging Management System (LMS+)

Job description

• Ensures the daily operations of the check in/out process runs efficiently.
• Ensures the front line staff is providing AAA four-diamond service.
• Manages up to 30 front desk line-level employees in a given shift.
• Assists front line employees with questions or problems as they arise.
• Assists in rectifying guest complaints and issues as they arise.
• Runs manager reports such as downtime reports and credit card authorizations.
• Mentors, coaches, and guides employees on working successfully in a team atmosphere.
• Perform all duties deemed necessary for the success of the department.

Responsibilities/Qualifications

• 2 years of front desk management experience preferred.
• Extensive knowledge of the Lodging Management System (LMS+) system preferred.
• Good verbal communication with guests and staff required.
• Be able to solve problems and guest complaints as they arise.
• Ability to multi-task and work in a fast-paced environment necessary.
• Professional appearance and demeanor required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.