Manager Front Office

Treasure Island Hotel Casino; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas, NV is seeking an experienced hotel operations supervisor to ensure the daily operations of the check in/out process run efficiently. You will manage up to 30 front desk staff providing AAA four-diamond service.

The ideal candidate should have at least 3 years of hotel operations supervisory experience, knowledge of property management systems, and be able to develop effective guest service standards. This role requires availability for varied shifts including weekends and holidays.

Qualifications

• 3+ years of hotel operations supervisory experience in a major hotel resort preferred.
• Previous experience in developing and evaluating guest service standards.
• Ability to work varied shifts including weekends and holidays.

Responsibilities

• Ensure efficient operations of the check in/out process.
• Manage up to 30 front desk employees on shift.
• Assist front line employees with guest complaints.

Skills

Hotel operations management

Customer service standards

Team mentoring and coaching

Problem-solving skills

Education

High school diploma

College education

Tools

Lodging Management System (LMS+)

Property management systems

Job description

• Ensure the daily operations of the check in/out process runs efficiently.
• Ensure the front line staff is providing AAA four-diamond service.
• Manage up to 30 front desk line-level employees in a given shift.
• Assist front line employees with questions or problems as they arise.
• Assist in rectifying guest complaints and issues as they arise.
• Run manager reports such as downtime reports and credit card authorizations.
• Mentor, coach, and guide employees on working successfully in a team atmosphere.
• Evaluate/appraise line agents and supervisors.
• Interview applicants and recommend for new employment.
• Evaluate internal applicants for promotion.
• Review and resolve employee complaints.
• Issue discipline in accordance with departmental and company policy.
• Develop training schedules for new hires.
• Conduct training for the implementation of updated software.
• Perform all duties deemed necessary for the success of the department.

Qualifications:

• 3 or more years of hotel operations supervisory experience in a major hotel resort preferred.
• Previous experience in developing, implementing and evaluating guest service standards preferred.
• Technical knowledge of property management systems preferred.
• Ability to develop solutions to maximize the effectiveness of the department preferred.
• Be able to work varied shifts including weekends and holidays required.
• Knowledge of the Lodging Management System (LMS+) system preferred.
• High school diploma required, college education preferred.

Equal Opportunity Employer
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