Assistant Manager Front Office

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Treasure Island Hotel & Casino is seeking a Front Desk Manager to oversee daily operations of check in/out processes and ensure a high level of customer service. The ideal candidate will have previous front desk experience and the ability to manage a team efficiently.

This role requires excellent communication skills, problem-solving abilities, and a professional demeanor. Applicants should also be able to multi-task in a fast-paced environment.

Qualifications

• Previous front desk experience required.
• 2 years of front desk management experience preferred.
• Professional appearance and demeanor required.

Responsibilities

• Ensure daily operations of check in/out process run efficiently.
• Manage up to 30 front desk employees in a shift.
• Mentor, coach, and guide employees on teamwork.

Skills

Excellent customer service skills

Problem-solving ability

Good verbal communication

Ability to multi-task

Tools

Lodging Management System (LMS+)

Job description

Specific Job Functions

• Ensures the daily operations of the check in/out process runs efficiently.
• Ensures the front line staff is providing AAA four-diamond service.
• Manages up to 30 front desk line-level employees in a given shift.
• Assists front line employees with questions or problems as they arise.
• Assists in rectifying guest complaints and issues as they arise.
• Runs manager reports such as downtime reports and credit card authorizations.
• Mentors, coaches, and guides employees on working successfully in a team atmosphere.
• Perform all duties deemed necessary for the success of the department.

Responsibilities & Qualifications

• Previous front desk experience required.
• 2 years of front desk management experience preferred.
• Extensive knowledge of the Lodging Management System (LMS+) system preferred.
• Good verbal communication with guests and staff required.
• Provide excellent customer service skills.
• Be able to solve problems and guest complaints as they arise.
• Ability to multi-task and work in a fast-paced environment necessary.
• Professional appearance and demeanor required.