Assistant Manager - Event Service Operations

Hyatt Hotels Corporation; Arlington, Northern (VA, KY); Hybrid; USD 47,000 - 65,000; Full time

Benefits offered by this job

12 complimentary nights

Discounted accommodation

Learning and development opportunities

Complimentary dry cleaning

Discounted city parking

International career opportunities

Job summary

Hyatt is seeking an Assistant Manager to join the Event Service Operations team in Sydney. This role oversees the events operation, manages day-to-day supervision of associates, and supports training to deliver exceptional guest experiences.

You will lead a large team in a fast-paced hotel environment, ensure HACCP compliance, and collaborate with culinary and event planning departments to exceed client expectations. A hands-on leadership style and strong service focus are essential.

Qualifications

• Experience in events or banquets leadership in a large hotel/venue.
• Strong commitment to delivering exceptional guest service.
• Hands-on leadership style with ability to motivate and develop a team.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment and multi-task.

Responsibilities

• Lead day-to-day operations of the Events Service department.
• Coordinate department activities to ensure seamless event execution from start to finish.
• Oversee initial and ongoing team training and development.
• Ensure adherence to hotel policies, HACCP procedures and safety standards.
• Maintain strong client relationships and clear communication of specifications.

Skills

Event leadership

Banquets operations

Hands-on leadership

Service excellence

Interpersonal skills

Problem solving

Job description

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Assistant Manager - Event Service Operations

AU - NS - Sydney

Bars/Restaurants/Outlets

Entry Level Manager

Full-time

Local

Summary

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed.

Recently recognised as #2 ranked meeting and events hotel in Asia Pacific by Cvent, we are on the lookout for a Full Time Assistant Manager to join our stellar Event Service Operations team.

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

• After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
• Discounted accommodation for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Complimentary dry cleaning for work attire
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role

A big operation calls for a big team. Working closely with and under the guidance our two Senior Assistant Managers, you will be responsible for overseeing the operation of our events and ensuring they are executed smoothly and seamlessly. This will be achieved with day-to-day supervision of associates and supporting their training and development, as well as striving to exceed guest expectations and delivering exceptional experiences.

Responsibilities Include

• The day-to-day leadership, supervision and management of associates in the Events Service department
• Co-ordination of all aspects of the departments operation to ensure a seamless flow from beginning to end
• Manage the initial and ongoing training and development of all team members.
• Ensuring all Hotel and HACCP policies & procedures are followed
• Maintaining strong client relationships, ensuring all specifications are understood and communicated accordingly
• Liaising and fostering collaborative working relationships with key departments across the Hotel including the Culinary and Event Planning departments
• Handling client queries and complaints with professionalism, concern and understanding

Our Ideal Candidate will possess

• Management experience in Events and/or Banquets Operations in a large hotel/venue
• Passionate and focused on delivering excellent service
• Hands on leadership style, with ability to support and motivate team
• Strong understanding of food and beverage service standards and hospitality best practices.
• The ability to thrive in a fast paced and high pressure environment whilst multi-tasking
• Highly organised, with capacity to prioritise tasks on the fly
• Excellent interpersonal, communication, and problem-solving skills.
• A valid NSW RSA
• Unrestricted, valid Australian working rights, with the availability to work a rotating roster including weekends

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