Assistant Manager - Dining Experience Leader

Snooze Lubbock; Lubbock (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Dental & Vision insurance

401k

Paid time off

Paid holidays

Meal benefits

Growth opportunities

Paid volunteer time

Job summary

Snooze Lubbock is hiring an Assistant Manager (AM) to lead daily operations, support the team, and deliver the ultimate Snooze experience for Guests and Snoozers. You'll run high-energy shifts, coach staff, and uphold Snooze standards across FOH and HOH.

This entry-level leadership role is ideal for someone stepping up from a Supervisor or similar role. Expect growth opportunities, competitive pay, weekly pay, and comprehensive benefits as part of our team.

Qualifications

• Must be 21 years of age and authorized to work in the United States.
• Have knowledge of food, beverage, and service with 2+ years of restaurant-related experience.
• Excellent basic math skills and can operate a POS system and cash handling.
• Are leaders amongst their team and have experience in elevated roles as either a Supervisor or Manager.
• Have confidence in either FOH or HOH and are ready to enhance their skillsets in both.
• Thrive in fast-paced, people-focused environments.
• Take ownership of your shifts and empower your team to do the same.
• Bring a growth mindset and are eager to take the next step in your leadership journey.
• Are natural communicators and enjoy coaching others.
• Obtain food safety certifications or willing to become certified.
• Must be able to communicate and understand the predominant language of the restaurant’s trade area.
• Are able to work in a standing position for long periods of time (up to 10 hours) and be able to reach, bend, stoop and frequently lift a maximum of 50 pounds.
• Must have the stamina to work 45 to 55 hours per week.

Responsibilities

• Becoming a Snooze expert! Be knowledgeable of our history, vendors, products, and locations. Sharing our story with Guests is a must.
• Completely understand all Snooze policies, procedures, standards, specifications, guidelines and expectations.
• Ensure that all Guests feel welcome and are given responsive, friendly, courteous and exceptional service.
• Maintain expert knowledge of Snooze’s recipes and Food & Beverage Doctrine to ensure consistent preparation and presentation across all shifts.
• Continuously monitor food and beverage quality throughout each shift, ensuring every item meets Snooze’s standards for taste, presentation, and temperature.
• Oversee and manage one or more areas of responsibility, which may include ordering, scheduling, inventory control, or hiring, ensuring smooth and efficient operations.
• Maintain comprehensive understanding of the Point of Sale system and how to administer discounts and comps.
• Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies.
• Resolve escalated Guest concerns quickly, kindly, and professionally.
• Update hourly Snoozers with necessary information about the shift and Snooze initiatives through written and verbal communication.
• Manage the flow of service during shifts, ensuring an exceptional Snooze experience for both Guests and Snoozers while keeping operational goals and objectives top of mind.
• Monitor and evaluate Snoozer performance and lead in-the-moment coaching conversations as it relates to the Guest experience and food quality.
• Open and close the restaurant in accordance to set procedures and guidelines.
• Conduct, monitor, and schedule hourly Snoozer training and support development of cross-training.
• Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance.
• Operate with a high level of integrity and leadership presence delivering on the Snooze Leadership Principles.
• Support execution of local marketing initiatives, Snooze Catering, and after-hours events on and offsite
• Assist in leading successful shifts with a primary focus on either Front of House or Heart of House operations, while maintaining flexibility to support all areas of the restaurant to ensure smooth service and team collaboration.
• Being a role model, facilitator, and able Snoozer in nearly all Snooze hourly positions.
• Assist management team in conducting annual Snoozer Check-Ins
• Help to create a fun, safe and rewarding work environment for all Snoozers.
• Ensure compliance with health, safety, labor, and food handling regulations
• Other tasks, duties, and responsibilities as assigned to meet Snooze’s business and operational needs.

Skills

Customer service

Leadership

Communication

Cash handling

Food safety

Tools

POS system

Job description

Snooze Lubbock is hiring an Assistant Manager (AM) to lead daily operations, support the team, and deliver the ultimate Snooze experience for Guests and Snoozers. You'll run high-energy shifts, coach staff, and uphold Snooze standards across FOH and HOH.

This entry-level leadership role is ideal for someone stepping up from a Supervisor or similar role. Expect growth opportunities, competitive pay, weekly pay, and comprehensive benefits as part of our team.