ASSISTANT MANAGER CUSTOMER SERVICE (TULSA/FT)- Safety Sensitive- Driving

Ultipro; Tulsa (OK); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Fun work environment

Benefits package

Paid vacation

Employee discounts 10%

Gym onsite

Job summary

Mathis Home in Tulsa, OK is seeking an Assistant Manager to lead the customer service office and ensure smooth daily operations.

You will coordinate inter-department issues, supervise staff, greet customers, and maintain a friendly, professional environment while meeting performance goals in a fast-paced setting.

Open availability with starting pay of $44,000 per year; benefits and growth opportunities are included in a full-time, on-site role.

Qualifications

• 1 year experience at Mathis Home in Customer Service position.
• Expert knowledge of Storis.
• Must be at least 21 years of age with a valid driver’s license and limited moving violations.

Responsibilities

• Ensure the customer service office runs smoothly and efficiently.
• Coordinate inter-office problems with other departments and oversee customer relations.
• Maintain a friendly and professional environment by greeting customers and co-workers.
• Work in a fast-paced environment with good communication while following safety guidelines.
• Perform other duties as directed by management.

Skills

Customer service

Storis

Education

High School or better

Tools

Storis

Job description

Job Details

Posting Details

• Posted on September 29, 2026

Locations

• 92 6611 S. 101ST East Ave Tulsa, OK 74133, USA
• On-site
• CUSTOMER SERVICE
• Full-Time
• Requisition #: ASSIS008755

Description

Starting Pay: $44k

Schedule: Open Availability

GENERAL STATEMENT OF DUTIES:

• Primary responsibility is to make sure the customer service office is running smoothly and efficiently.
• Help coordinate inter-office problems with other departments. Oversee customer relations and ensure that the customer is served properly and their overall experience is pleasant. Be a role model and leader and solve problems, make informed decisions, and manage the department in order to achieve maximum results. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches.
• Need to be able to work in a fast‑paced environment and have good communication skills while abiding by all safety guidelines.
• Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED:

• Ensure that crew is at work and ready to work; ensure that each customer receives outstanding customer service
• Authorize and ensure validity of customer returns; help solve problems that affect the service, efficiency, and productivity of the front end; train, coach, and manage all employees
• Meet the inbound call goals and work to complete service orders within a time that is satisfying to the customer
• Ensure safety and productivity of employees
• Enforce all company policies and procedures
• Perform disciplinary actions when needed. Perform any other duties as directed by management.

Perks that come with the job as Assistant Mgr Customer Service:

• Fun work environment!
• Benefits Package - Health, Dental & Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• Gym onsite

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; 1 year experience at Mathis Home in Customer Service position; expert knowledge of Storis; positive attitude when working with customers; knowledge of employment, merchandise handling, and safety procedures. Must be at least 21 years of age with a valid driver’s license with no more than 2 moving violations and/or 1 chargeable accident within the last three years.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug‑free work environment. Mathis Home is an Equal Opportunity Employer.

Qualifications

Education

High School or better.

Preferred

High School or better. Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.