Assistant Manager: Customer Experience & Ops Leader

Ontario Trillium Foundation; Town of Orchard Park (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Growth and advancement opportunities

Dynamic, team-oriented environment

Hands-on leadership experience

Job summary

Ontario Trillium Foundation is seeking an Assistant Manager in Orchard Park, NY. The role involves supporting the General Manager to achieve operational excellence, ensuring a high level of customer satisfaction, and managing team performance. Key responsibilities include leading staff, maintaining compliance with safety standards, and overseeing inventory and cash management. Growth opportunities and a dynamic team environment are offered.

Qualifications

• Experience in managing teams and resolving customer issues effectively.
• Strong understanding of food & beverage cost control and quality standards.
• Ability to create schedules compliant with labor laws and business needs.

Responsibilities

• Lead and support Shift Managers and Team Members for customer satisfaction.
• Monitor and maintain inventory levels and costs.
• Ensure compliance with safety and sanitation standards.

Skills

Team leadership

Customer service

Operational performance

Job description

Ontario Trillium Foundation is seeking an Assistant Manager in Orchard Park, NY. The role involves supporting the General Manager to achieve operational excellence, ensuring a high level of customer satisfaction, and managing team performance. Key responsibilities include leading staff, maintaining compliance with safety standards, and overseeing inventory and cash management. Growth opportunities and a dynamic team environment are offered.