Restaurant Ops Lead: Customer Experience & Team Growth

Ontario Trillium Foundation; East Amherst (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Ontario Trillium Foundation in East Amherst, NY is seeking an Assistant Manager to support the General Manager in delivering exceptional operational performance and customer experiences. You will lead and develop a high-performing team, schedule staff, manage inventory and costs, ensure food safety and compliance, and maintain accurate reporting.

This role offers hands-on leadership in a dynamic, customer-focused environment.

Responsibilities

• Lead and coach Shift Managers and Team Members to deliver 100% customer satisfaction.
• Resolve customer concerns promptly across in-person, phone, and online channels.
• Ensure consistent execution of standards in cost control, quality and food safety, service, cleanliness, cash handling, and labor management.
• Recruit, train, schedule, and evaluate Team Members to build a high-performing team.
• Foster a positive work environment that promotes morale and engagement.
• Address and resolve employee concerns fairly and efficiently.
• Ensure proper staffing levels based on business needs, including shift adjustments.
• Maintain accurate attendance and performance records.
• Create weekly schedules in compliance with policies and labor laws.
• Monitor labor costs and adjust staffing to match business volume.
• Ensure compliance with overtime, breaks, minor labor laws.
• Maintain optimal inventory levels to prevent shortages.
• Complete daily, weekly, and periodic inventory counts accurately.
• Generate purchase orders and manage stock transfers and deliveries.
• Monitor and reduce waste, theft, and overuse of supplies.
• Enforce cash handling procedures, including drawer counts, deposits, changing levels, and variance tracking.
• Complete and maintain reports: payroll and labor, cost variance, incident and safety, and hourly performance.
• Ensure compliance with health, safety, and sanitation standards.
• Conduct hourly quality and temperature checks; take corrective action as needed.
• Maintain a safe environment for customers and staff.
• Coordinate maintenance and service requests for equipment and facilities.
• Communicate with the General Manager and leadership about feedback, quality or safety issues, and performance.
• Lead by example through active floor management and prioritization.

Job description

Ontario Trillium Foundation in East Amherst, NY is seeking an Assistant Manager to support the General Manager in delivering exceptional operational performance and customer experiences. You will lead and develop a high-performing team, schedule staff, manage inventory and costs, ensure food safety and compliance, and maintain accurate reporting.

This role offers hands-on leadership in a dynamic, customer-focused environment.